Automotive Sales and Service AI Assistant

SALES

CUSTOMER SUCCESS

ADMISSIONS

AUTOMOTIVE SALES

AUTOMOTIVE SERVICE

Hire an Automotive Service AI Assistant to engage and follow up with all your service customers.

Each AI Assistant comes with a complete set of conversational skills.

Automotive Sales
AI Assistant

Get all 4 skills
1 primary language

Best Value

Dealer Bundle
Sales + Service

Get all 11 skills
1 primary language

Automotive Service
AI Assistant

Get all 7 skills
1 primary language

ENGAGE NEW Auto Demand

Engage fresh contacts who recently submitted interest in a vehicle online; e.g. for trade-ins, quote requests, questions about a specific model

CULTIVATE Early Showroom Interest

Contacts who recently interacted with a representative by calling the dealership, walking in, or communicating over the Internet

ACTIVATE Unresponsive Auto Demand

Follow up with contacts who were previously engaged with by a Business Development Center (BDC) person and have become unresponsive

POST-SALE Engagement

Communicate with customers following a sale to collect surveys, ensure high satisfaction, or drive additional purchases; e.g. extended warranty

ENGAGE Auto Service Demand

Engage new or existing customers who submitted interest in servicing their vehicle; e.g. OnStar notification that vehicle needs service

UPSELL & CROSS-SELL Auto Customers

Drive interest to purchase additional products; e.g. with customers who originally declined recommended services like an extended warranty

CULTIVATE Early Showroom Interest

Contacts who recently interacted with a representative by calling the dealership, walking in, or communicating over the Internet

ONBOARD New Auto Customers

Outreach to customers who recently purchased a vehicle from the dealership; e.g. first service appointment, pit stop meeting with the service team

COLLECT Auto Service Feedback

Communicate with customers to ensure a happy experience during and after a car service appointment; e.g. Pre-Customer Service Index (CSI) survey

ACTIVATE Unresponsive Auto Demand

Follow up with contacts who were previously engaged with by a Business Development Center (BDC) person and have become unresponsive

REPEAT SERVICE Outreach

Proactively initiate contact with customers who previously had their vehicle serviced; e.g. next service visit, pre-paid service reminder, recall

ACQUIRE New Service Customers

Engage customers who have no active relationship with the dealership and will likely need service; e.g. recall outreach, routine maintenance

POST-SALE Engagement

Communicate with customers following a sale to collect surveys, ensure high satisfaction, or drive additional purchases; e.g. extended warranty

RECOVER Lapsed Service Customers

Proactively reach out to customers who left more than 90 days ago to recover service oversight or abandonment, state inspection, etc.

ENGAGE NEW Auto Demand

Engage fresh contacts who recently submitted interest in a vehicle online; e.g. for trade-ins, quote requests, questions about a specific model

ENGAGE Auto Service Demand

Engage new or existing customers who submitted interest in servicing their vehicle; e.g. OnStar notification that vehicle needs service

UPSELL & CROSS-SELL Auto Customers

Drive interest to purchase additional products; e.g. with customers who originally declined recommended services like an extended warranty

ONBOARD New Auto Customers

Outreach to customers who recently purchased a vehicle from the dealership; e.g. first service appointment, pit stop meeting with the service team

COLLECT Auto Service Feedback

Communicate with customers to ensure a happy experience during and after a car service appointment; e.g. Pre-Customer Service Index (CSI) survey

REPEAT SERVICE Outreach

Proactively initiate contact with customers who previously had their vehicle serviced; e.g. next service visit, pre-paid service reminder, recall

ACQUIRE New Service Customers

Engage customers who have no active relationship with the dealership and will likely need service; e.g. recall outreach, routine maintenance

RECOVER Lapsed Service Customers

Proactively reach out to customers who left more than 90 days ago to recover service oversight or abandonment, state inspection, etc.

Industry
Awards

While you can start with the Automotive Service AI Assistant, many of our automotive dealer customers work with both the Automotive Sales AI Assistant and the Automotive Service AI Assistant to augment their workforce.

Contact us to learn about the Automotive Dealer Bundle which gives you access to both AI Assistants at an attractive discount.

"Customers will call the store and ask for Emma (Allen Samuels’ Conversica AI Assistant). That’s how real she seems. I’m telling you, she’s my least expensive and best employee. I never see her but she’s very efficient, sending out dozens of emails everyday and responding to their answers."

Tracey Hudson
BDC Manager, Allen Samuels Chevrolet Buick GMC

"We use Conversica and they are one of our best vendors. From real-time feedback on how well my Internet Team is answering leads to engagement reporting, we’ve used them for 2+ years."

Joseph Davis
E-Commerce Director, Ewing Auto Group

"I have found Conversica to be very effective and helpful with helping me to get better insight and identify better vendors, opportunities in my CRM and to make sure my team and technology is communicating with the customer."

Clay Toporski
Internet Sales Director, Fred Beans Family of Dealerships

Frequently Asked Questions

What is a Conversica AI Assistant?

Conversica® AI Assistants are software as a service solutions and help you automatically follow up with prospects and customers via personalized two-way conversations over email and SMS/text and in multiple languages. Conversica’s AI Assistant captures contact information from your database using custom variables and triggers. It then reaches out to these contacts based on specific criteria and using pre-approved messaging. The AI-powered assistant initiates contact, intelligently interprets replies, and crafts personalized responses to engage contacts and drive action. Your Conversica AI Assistant canvasses all the available contacts and does all the grunt work.

What is a conversational skill?

A conversational skill is a capability of a Conversica AI Assistant. It represents a group of conversation types that the AI assistant can have with a lead, prospect, or customer that are particularly well suited for a given scenario or use case. Each conversational skill of the Conversica Sales AI Assistant maps to a specific scenario within your demand generation funnel or sales pipeline process. For example, The “PRE-EVENT Outreach” skill gives you access to a robust set of conversation types for the AI Assistant to reach out to generate interest and set meetings with attendees in advance of an event, such as a webinar, trade show, or company road show.

What is the Conversica platform?

The Conversica AVA.AI™ Conversational AI platform bundles the ability to administer and manage conversations, reporting capabilities, and the ability to import third party data and integrate with third party systems. Access to the Conversica platform is included with each Sales AI Assistant at no additional charge.

Does Conversica integrate with my marketing automation or Dealership Management System (DMS)?

The Conversica platform complements and integrates with other tools in your dealership’s sales and marketing technology stack, including DealerSocket, VinSolutions, ELEAD1ONE, AutoLoop XRM, ProMax, CDK Drive, Reynolds and Reynolds (ERA-IGNITE and POWER), and DealerVault. Leads from different campaigns are fed into the Conversica system based on lead status and lead owner, matching leads from different campaigns to different Conversica conversations.

What is the Automotive Dealer Bundle?

The Automotive Dealer Bundle includes both the Automotive Sales AI Assistant and the Automotive Service AI Assistant at an attractive bundle discount. Please contact us for more details.

What are contacts?

A contact is defined as a unique email address or phone number. For licensing purposes, contacts are counted at the platform level and shared across Conversica AI Assistants.

When do I need multiple AI Assistants?

Many of our customers have the need for multiple AI Assistants who serve multiple campaigns, multiple departments, multiple geographic regions, multiple language regions, or multiple product lines. Many of our customers start out with just one or two AI Assistants.

How do you define a language?

Today, Conversica AI Assistants speak English. A continuously growing subset of our AI Assistant’s skills and conversations are available in Spanish, German, Portuguese, French, and Japanese. It’s our goal to reach full coverage of all skills and conversations across all languages in the future.

Ready to see how Conversica AI Assistants can augment your workforce?

Request a demo