Whatever your revenue team’s goal, we have a skill that can support it
Use a personal touch to generate & gauge interest with new or cold leads in your target profile. Initiate a two-way conversation to answer questions & provide a best-in-class experience that builds rapport.
Reach out to prospects earlier in the funnel who have signaled potential interest to pre-qualify leads, warm-up accounts, and get them ready to talk to your sales team.
Don’t burden the sales team to personally invite prospects & customers. Provide timely and relevant conversations segmented based on audience and actions.
The first point of contact to engage prospects who submit a demo request or contact us form, or leads who reach a threshold and become Marketing Qualified Leads.
Use what you know about a lead to construct a tailored and helpful conversation to warm a lead back up, no matter where they were in the funnel; early interest to open opps.
Maximize the product’s value by promoting the adoption of essential features and fostering optimization. Utilize insights to tailor announcements, assess interest for expansion, or explore opportunities to acquire additional products, services, or projects.
Provide an onboarding concierge to facilitate the process & provide best practices. Regularly engage & maintain an open line of communication with all customers, highlighting account changes, reviewing results, driving adoption & exploring growth.
Restart the conversation with former customers by highlighting new product advancements & customer successes to demonstrate value unique to that account.
Avoid unexpected churn by starting a conversation early, uncovering issues, and confirming details before they hinder renewal.
Solicit feedback on customer activities & take action on the results, product usage, and surveys, setting meetings to explore issues or encourage reviews from promoters. Continuously mine satisfied customers for shareable stories and new referrals.