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Tag Archives: Conversica

Complying with the GDPR

Conversica’s Support for Our Customers’ Compliance with the GDPR

In our previous post related to Conversica and GDPR, we explained that in GDPR terms, Conversica is a “data processor” and our customers are typically “data controllers”. We outlined the steps we have been taking as a processor to make it easier for our customers, as controllers, to achieve compliance with their obligations under the General Data Protection Regulation (aka the “GDPR”).

In this post, we want to share updates on those activities.

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What Our Customers Say, Volume 5

What Our Customers Say, Vol. 5

What do our customers have to say about the Conversica solution? Check out recent reviews left by our current customers on app review sites such as Salesforce AppExchange, G2 Crowd, TrustRadius, and more.

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How Conversica engages prospects to identify interest

In the series titled “Sales Tech Game Changers,” Smart Selling Tools founder, Nancy Nardin, asks sales tech executives to describe how their solution can change a sales organization in a significant way. The following interview features Conversica’s VP of Sales, Erroin Martin, on what makes Conversica’s AI technology invaluable for sales teams.

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Using AI to find new customers

There are dozens of lead scoring and qualification tools to help sales teams optimize their process. But it’s not an exact science – each company has their own methodology for determining if the point of contact fits your buyer persona, has a real need for your solution, or has the authority to pull the trigger on a purchasing decision. Even with these tools, and a 100-plus sales team, managing inbound leads can be difficult to do.

This was the case for Snowflake Computing, a cloud-based, data warehousing firm based in San Mateo, California. In an article featured in the Wall Street Journal, Snowflake turned to conversational AI provider, Conversica, to automate key stages of lead follow-up and engagement of potential buyers.

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AI Conference Sid

Conversational AI: What we’ve learned from millions of AI conversations

Join us for the Artificial Intelligence Conference on April 29-May 2, 2018, at the New York Hilton Midtown. This four-day event is a great opportunity for business leaders to discover the latest breakthroughs in AI technology, learn how the world’s most innovative companies are using AI, and gain knowledge on how to implement their successes in your products and enterprise.

Conversica’s Chief Scientist, Dr. Sid Reddy, will be a featured speaker at this premier event, presenting Conversational AI: What we’ve learned from millions of AI conversations from thousands of customers. 

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The Evolution & Philosophy of Customer Success at Conversica

The Evolution & Philosophy of Customer Success at Conversica

Since the day I started the job, I’ve watched our Customer Success Team grow and take significant positive strides forward in our account management style. I’ve learned that the success of a customer is not solely dependent on the Customer Success Team. It’s a true team effort — everyone from the Sales Team, Operations Team, Engineering Team, etc., has a direct impact on our customer’s journey and success with the Conversica platform.

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Conversica and Intelligens stronger together

Conversica acquires Intelligens.ai

We’re very pleased to announce that Conversica and Intelligens.AI are teaming up!

Founded in 2016, Intelligens is a fast-growing startup based in Santiago, Chile, with customers spanning Chile, Peru, Colombia, and Bolivia. Intelligens provides exceptional conversational AI services for sales, marketing and finance teams.

This strategic acquisition will bring a number of new technical integrations and communication channels, including: Facebook Messenger, Slack, and Skype. In addition, Intelligens’ conversational expertise and training data in Spanish will enable us to further enhance our AI capabilities for our customers who seek to reach the 400+ million Spanish speakers in the world.

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Top 5 AI Trends for 2018

Top 5 AI Software Trends for 2018

More people are coming to accept AI technology and its prevalence in everyday applications, from chatbots in customer service to surveillance robots in shopping malls. But much of what we think about artificial intelligence continues to stem from a dystopian outlook shaped by pop culture and movies like Blade Runner 2049 and Ex Machina (both great movies, by the way).

We’ve got a long ways to go before replicants assimilate into mainstream society. But as this year comes to an end, I can’t help but wonder what kind of AI trends will take hold in the new year.

So, here are our picks for the top 5 AI trends to watch in 2018:

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The 2017 Sales Effectiveness Report is here!

How companies follow up with inbound leads can drastically impact their sales funnel and ability to convert prospects into customers. For this third annual Sales Effectiveness report, we take a first-hand look into how companies follow up on their leads and contrast these results with their performance in previous years.

More than 800 different-sized companies across 13 industries were secret shopped over the span of three months. See which industry stands out on the “4 P’s” of sales effectiveness – Promptness, Personalization, Persistence, and Performance – and learn what measures your sales team can take to boost lead engagement.

Get the full 2017 Sales Effectiveness report, free.

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America's favorite robot

Who is America’s favorite robot?

As a company that specializes in conversational AI, we’re always interested in hearing what Americans have to say about artificial intelligent technology. And with ‘Star Wars: The Last Jedi’ opening today, we think it’s only appropriate to ask:

What – or rather who – is America’s favorite robot?

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Recent Tweets

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Conversica

Only one in four companies on the #Inc5000 have made the list three times, and just a select few have moved up each… https://t.co/9dMsb71s3P

13 mins ago
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Conversica

Fascinating conversation around the use of #conversationalAI in #EMEA with our Head of Global Partnerships… https://t.co/XwEFiOQqIh

15 hours ago
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Conversica

Continuously improve your lead conversion by applying some of these tips to your strategy: https://t.co/ae7T4Pougt https://t.co/zjDQXFvegf

22 hours ago
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Conversica

RT @DG_Report: This E-book by @MyConversica examines 8 areas — such as #ABM, #contentmarketing & #leadengagement — where #AI impacts the wa…

2 days ago
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Conversica

Conversion rate optimization goes beyond a well-designed website and great content—it involves a deep understanding… https://t.co/KJbCKtXtzA

2 days ago