The Conversica AI-driven auto service assistant follows up with your customers to maximize automotive service opportunities.
Every car-buying customer is worth more than $500,000 over a lifetime – but only if you keep them engaged. Let your automated service assistant do it for you
The service assistant persistently and politely hands each customer over at the very time they are ready to engage to maximize service revenue opportunities
Given service department time constraints, deploying an AI assistant is the most effective way to engage customers because it requires zero manpower
Prospects both respond more readily and share critical information such as phone numbers, best times to call, and intent to service
Sends hot lead alerts to service staff after identifying interest from email responses
The Conversica automated service assistant can integrate with your current CRM or DMS systems to ensure customers are addressed appropriately and personally
In service, you're always worried about your defection rate, more than anything else – a defection is a hard pill to swallow because that customer was hard-won, and if they walk after the warranty's over, you're probably never going to sell them another car. So we're really looking forward to seeing Conversica's new service product do the same for us as they did for our sales - engage, cultivate and help retain customers that we otherwise just have no good way to stay in touch with. Dayn Riegel, Digital Director at Loganville Ford
The Conversica auto service assistant is Artificial Intelligence-based software that engages potential service customers in natural, two-way human conversations, and continues to engage and nurture them until they either express interest or specifically opt-out – which could be in one day, a few months or even a year.
The automated assistant tirelessly keeps customers tied to the dealership throughout the ownership cycle. It is always persistent, always polite, never has a bad day or gets sick, and – best of all – hands over service customers at the very time they are ready to engage so your service people can focus on providing excellent service instead of chasing dead leads.
If your dealership depends upon service customers for revenue and future car sales, Conversica will increase your ROI on each one.
Data sheet: Tirelessly keep customers tied to the dealership throughout the ownership cycleThe ability to keep service customers engaged
is critical to a dealership’s revenue and its
ability to retain those customers through to
the next buying cycle
Allen Samuels Chevrolet case study (automotive service assistant)Allen Samuels Chevrolet Buick GMC Enhances Customer Satisfaction Through AI-Based Automotive Service Assistant from Conversica
PCG Research Report 2018 - AI Auto Service AssistantConversational and intuitive AI paired with a smart, super-clean follow-up process can help dealers solve the age-old problem of retention.