Customer Success

Deliver a Personalized Touch to Customers at Scale

People and Customer Success AI Assistants Working Together for Customer Retention and Account Expansion

Customer Success AI Assistants engage your customer by initiating contact, empathizing intelligently
to interpret replies, and responding with a tailored response.

Scaling Account and Customer Success Management is a Struggle

You have many customers and your customer success team may find it challenging to keep up with their book of business.

Your people spend a lot of time on administrative tasks, not with customers.

Even the number of medium value customers in your "low touch" pool is restricted by the size of your team.

Your many "low value" customers are relegated to impersonal mass emails and self-serve options.

Intelligent Virtual Assistants Scale Account and Customer Success Management

Increasing customer retention by 5% can increase profits from 25-95%.

Customer Success AI Assistants engage with buyers throughout the entire customer journey, from on-boarding, to driving upsell and cross-sell, to collecting customer feedback.

They communicate back-and-forth promptly, professionally and persistently, helping to expand product usage and increase your footprint in the account.

Customer Engagement Use Cases

Get Started Quickly

Each Customer Success AI Assistant can have multiple skills, here are 3 of the most common skills to get your team started:

DRIVE Customer Health

Communicate regularly with customers to ensure engagement and healthy adoption

Collect Customer Feedback

Create loyal advocates by fielding surveys, promoting online reviews, and more

Upsell & Cross-Sell CUSTOMERS

Drive interest with customers to purchase additional products or projects

Supports Multiple Languages and Channels

Our Customer Success AI Assistants engage with leads through email and text exchanges. They gather new or updated phone numbers and pass that information to the salesperson for follow-up, while updating the CRM or marketing automation system. OurIntelligent Virtual Assistants also speak multiple languages including English, Spanish, German, Portuguese, French, and Japanese.

Real Time Insights to Optimize Your Funnel

Analyze your funnel by using Conversica’s AI dashboards and reports to quickly understand where leads are getting stuck. Augment your workforce with Intelligent Virtual Assistants at specific stages of the customer journey to drive faster conversion at every step.

Integrates with Your
Existing Technology Stack

Initial contact by the Intelligent Virtual Assistant is based on triggers and contact info in your CRM. The Customer Success AI Assistant interprets the intent and update the systems and replies accordingly. Based on information from the conversation, the CRM and marketing automation systems are updated automatically.

Scale Account
Management

Serve more customers with your existing account and customer success teams

Increase Product
Adoption

Enable customers to take full advantage of your products

Drive Higher
Renewals

Create advocates by increasing customer NPS and customer retention

Choose a Customer Success AI Assistant That's Right for You

Junior Customer Success
AI Assistant

Select 1 available skill
1 primary language

Most Popular!

avatar-femaleSenior Customer Success
AI Assistant

Select 3 available skills
1 primary language

Expert Customer
Success AI Assistant

Select 8 available skills
1 primary language

AI_CX
How AI Helps Customer Success Teams Do What They Do Best
How AI Helps Customer Success Teams Do What They Do Best
Part One of The Your Time To Shine Webinar Series
Thursday, March 11, 2021
10:00AM PST | 1:00PM EST
Key_Considerations
Key Considerations For Building a Shiny Customer Success Tech Stack
Key Considerations For Building a Shiny Customer Success Tech Stack
Part Two of The Your Time To Shine Webinar Series
Thursday, March 18, 2021
10AM PST | 1PM EST
The AI Revolution Is Coming to Every Stage of Your Buyer’s Journey
The AI Revolution Is Coming to Every Stage of Your Buyer’s Journey
Tuesday, March 23, 2021
11AM PST | 2PM EST
CX_Seat_Table
Why Customer Success Needs a Prominent Seat at the Table in 2021
Why Customer Success Needs a Prominent Seat at the Table in 2021
Part Three of The Your Time To Shine Webinar Series
Tuesday, March 30, 2021
8AM PST | 11AM EST

Ready to see how Conversica AI Assistants can augment your workforce?