How to Decrease Churn and Increase Upsells with AI Assistants

With an average of 50 customers to manage, it is very hard for Customer Success teams to give every customer the proactive and consistent engagement the account needs to stay happy and healthy. It just doesn’t scale.

With the Gainsight-Conversica integration, Conversica AI Assistants proactively initiate and hold two-way conversations based on customer health triggers and contract data, automating the routine, yet often forgotten, tasks that CSMs have to do manually today…

So your CSMs can focus on more strategic tasks like contract renewals and expansions.

We’ll cover:
– What’s the biggest challenge today for Customer Success teams
– How to use AI to decrease churn and increase expansion
– How the Gainsight-Conversica integration empowers CSM teams

 

Rise of the Digital Sales Force Part 1: Embracing a Digital-First Sales Infrastructure

How to Decrease Churn and Increase Upsells with AI Assistants

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