The Augmented Workforce – A Maturity Model for Intelligent Virtual Assistant Adoption

This webinar illustrates the evolution of intelligent virtual assistants. Many businesses begin to augment their workforce at the early stage, using basic chatbot tools, and find that they miss out on the benefits that accrue across departments and across metrics with maturing AI-solutions. As an enterprise becomes more mature itself in its use of AI and other emerging technologies, a wide spectrum of use cases opens up that expands the options for human/virtual assistant collaboration.

In this webinar we’ll explore the evolution from chatbots to intelligent virtual assistants and discuss:

  • The importance of understanding where your business sits on the continuum
  • What you could be missing out on by stalling at early stages
  • The upside potential when advanced IVA capabilities are implemented; and
  • How human performance is enhanced through greater scale, proactive outreach and interdepartmental collaboration

The Augmented Workforce – A Maturity Model for Intelligent Virtual Assistant Adoption

The Augmented Workforce – A Maturity Model for Intelligent Virtual Assistant Adoption

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