Automotive Service AI Assistant

Automotive Service AI Assistants Maximize Opportunities

Automatically Contact and Engage Service
Customers With an Automotive Service AI Assistant

Automotive Service AI Assistant

Automotive Service AI Assistants Maximize Opportunities

Automatically Contact and Engage Service
Customers With an Automotive Service AI Assistant

Automotive Service Assistants engage your prospective customers by initiating contact, interpreting
replies intelligently, and responding with a tailored message."

Grow Your Customer Lifetime Value Through Services

Every car buyer is an opportunity to convert to a Service customer to increase lifetime customer value. Catching a potential fixed ops client in the moment could make all the difference, and every lead given to a Service specialist should be followed-up instantly. How do you scale your fixed operations team to identify hot leads and follow up with them instantly and long-term?

Automotive Service AI Assistants Augment Your Workforce

To set more Service appointments with hot leads, you have to catch the buyer in the moment and deeply understand their motivations and expectations. Automotive Service AI Assistants help augment your workforce by contacting every prospective services client with a personalized touch, interpreting responses and alerting fixed ops specialists the minute that interest changes to intent, and following up to set up a Service appointment.

Get Started Quickly

Each Automotive Service AI Assistant can have multiple skills, here are 3 of the most common skills to get your team started:

Onboard New Auto Customers

Outreach to customers who recently purchased a vehicle from the dealership (e.g. first service appointment, pit stop meeting to meet service team)

Recover Lapsed Service Customers

Proactively reach out to customers that left more than 90 days ago (e.g. via service oversight/abandonment, state inspection)

Collect Auto Service Feedback

Pre-Customer Service Index (CSI) survey, communicate with customers to ensure a happy experience during and after the car service appointment.

Supports Multiple Channels in Real Time

Automotive Service AI Assistants engage with service customers through email exchanges. They gather new or updated phone numbers and pass those to the salesperson for follow-up, as well as update the Dealer Management System (DMS).

Real Time Insights
to Optimize Your Funnel

Analyze your buyer engagement activities by using Conversica’s AI dashboards and reports to quickly understand how effective your outreach is. Augment your Service team with Intelligent Virtual Assistants at specific stages of the customer journey to drive higher engagement rates at every step.

Integrates with Your
Existing Technology Stack

Initial contact by the Service AI Assistant is based on triggers and contact info in your CRM or DMS. The Intelligent Virtual Assistant interprets the intent and replies accordingly. Based on information from the conversation, the CRM and DMS are updated automatically.

Turn Car Buyers into
Lifetime Customers

Keep customers engaged to be worth over $500,000 LTV

Augment Your Service
Staff to Delight Customers

Connect with more customers with zero additional manpower

Increase ROI on
Each Service Customer

Engage each customer persistently and politely when they are ready.

Choose the Automotive Service AI Assistant That's Right for You

Automotive Sales
AI Assistant

Get all 5 skills 1 primary language

Most Popular!

Dealer Bundle
Sales+Service

Get all 12 skills 1 primary language

Automotive Service
AI Assistant

Get all 7 skills 1 primary language

ENGAGE Auto Service Demand

Engage new or existing customers who submitted interest in servicing their vehicle; e.g. OnStar notification that vehicle needs service

UPSELL & CROSS-SELL Auto Customers

Drive interest to purchase additional products; e.g. with customers who originally declined recommended services like an extended warranty

CULTIVATE Early Showroom Interest

Contacts who recently interacted with a representative by calling the dealership, walking in, or communicating over the Internet

ONBOARD New Auto Customers

Outreach to customers who recently purchased a vehicle from the dealership; e.g. first service appointment, pit stop meeting with the service team

COLLECT Auto Service Feedback

Communicate with customers to ensure a happy experience during and after a car service appointment; e.g. Pre-Customer Service Index (CSI) survey

ACTIVATE Unresponsive Auto Demand

Follow up with contacts who were previously engaged with by a Business Development Center (BDC) person and have become unresponsive

REPEAT SERVICE Outreach

Proactively initiate contact with customers who previously had their vehicle serviced; e.g. next service visit, pre-paid service reminder, recall

ACQUIRE New Service Customers

Engage customers who have no active relationship with the dealership and will likely need service; e.g. recall outreach, routine maintenance

POST-SALE Engagement

Communicate with customers following a sale to collect surveys, ensure high satisfaction, or drive additional purchases; e.g. extended warranty

RECOVER Lapsed Service Customers

Proactively reach out to customers who left more than 90 days ago to recover service oversight or abandonment, state inspection, etc.

ENGAGE NEW Auto Demand

Engage fresh contacts who recently submitted interest in a vehicle online; e.g. for trade-ins, quote requests, questions about a specific model

Generate New Auto Interest

Generate New Auto Interest

Generate new leads by reaching out to potential prospects that fit a target profile and have not engaged in any way yet.

Ready to see how Conversica AI Assistants can augment your workforce?