Today, the Conversica AI assistants engage leads through email. A continuously growing subset of our AI Assistant’s skills and conversations are also available in the text channel.
During email and text exchanges, the assistant often gathers new or updated phone numbers and passes those to the salesperson for follow-up, as well as updates the CRM or marketing automation system. So, while Conversica isn’t working the telephone channel, the assistant is gathering and updating telephone info to help salespeople better engage their prospects.
It’s our goal to reach full coverage of all skills and conversations across all communication channels in the future.