Billing & Subscription support

Make Billing & Subscription Conversations Effortless

Conversica’s AI Agents handle payment updates, plan changes, and subscription issues—through fast, frictionless conversations that reduce churn and lighten the support load.
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Keep Every Subscription On Track With the Right Conversations

Conversica helps you strengthen customer relationships and protect revenue through timely, intelligent conversations that resolve billing and subscription issues before they become churn.

Challenge

Billing and subscription issues are time-sensitive—but most support teams can’t resolve them fast enough. Delays, missed payments, and failed renewals frustrate customers and hurt retention.

Solution

Conversica’s AI Agents proactively start conversations when payment methods fail, cards expire, or plans change—resolving issues before they escalate.
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Outcome

Fewer cancellations. Happier customers. And a support team that’s freed from repetitive billing tasks—because Conversica handles them conversationally.
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A 5-Step Guide to Automating Billing & Subscription Support Conversations

Monitor Key Billing and Subscription Events

What Happens

Conversica connects to your billing or subscription systems to detect events like upcoming expirations, failed payments, or pending plan changes.

Why It Matters

Catching issues early prevents service interruptions and reduces inbound ticket volume.

Pro Tip

Use webhook triggers to initiate AI outreach in real time when a billing failure occurs.
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Launch Conversational Outreach Automatically

What Happens

AI Agents reach out with timely, helpful conversations—alerting customers to billing issues, subscription updates, or upcoming charges.

Why It Matters

Proactive, conversational outreach shows you’re on top of customer needs—without burdening your support team.

Pro Tip

Match message tone and urgency to the issue type—missed payment vs. expiring trial, for example.
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Guide Customers to Take Action

What Happens

AI Agents walk users through the steps to update cards, confirm renewals, pause subscriptions, or explore new plans—within the conversation.

Why It Matters

Fewer support handoffs. Better self-service. Higher resolution rates without escalating to agents.

Pro Tip

Include direct links to secure billing portals and pre-fill data when possible.
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Escalate Complex Cases or Capture Intent

What Happens

If the conversation reveals a churn risk or unresolved blocker, the AI flags and routes it to the right team—along with context.

Why It Matters

Critical issues don’t fall through the cracks. Customers feel supported, not ignored.

Pro Tip

Tag responses indicating frustration or urgency for live follow-up within SLA.
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Sync Updates and Log Insights

What Happens

Conversica syncs every interaction and outcome—billing changes, plan updates, customer sentiment—back into your CRM or billing system.

Why It Matters

Keeps systems aligned, gives teams visibility, and allows AI performance tracking by category.

Pro Tip

Use outcome data to fine-tune billing policies, communication timing, and AI messaging.
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Schedule A Demo

Learn how you can partner with Conversica to drive more revenue and provide a better service.
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