Standard chatbots aren’t meeting enterprise buyers' expectations.

So Much Smarter Than a Bot

What gives Conversica Revenue Digital Assistants™ their industry-leading brainpower? Natural Language Processing, of course. See our NLU & NLG in action.

Why Natural Language Processing Matters

Robotic & Inadequate Responses Frustrate Customers

Scripted & predefined exchanges won’t cut it anymore

Early handoffs to employees drain resources

NLU and NLG required for authentic exchanges

Conversica is the only vendor that leverages both NLU and NLG to hold truly human-like, dynamic and meaningful conversations.

Others use AI just to understand intent, not to answer questions or generate a responses, resulting in a simple and frustrating bot experience.

34%

of contacts can't find answers to simple questions so they turn to a chat bot. But,

87%

of users are dissatisfied with the 
scripted chat bots

The Power of Natural Language Processing

NLP is at the Core of Powerfully Human™ Conversations

Our AI-powered Revenue Digital Assistants deliver human-like, two-way conversations that understand incoming messages, respond appropriately, and take proper action to help you delight customers and generate revenue.

Powerfully Human Intelligence

True AI & machine learning fueled by a unique combination of our intellectual property and state of the art NLU & NLG models
  • Natural Language Understanding allows our RDAs to really get what’s being said, however you word it.
  • Natural Language Generation gives RDAs the power to create relevant, tailored, in-the-moment responses.
  • Natural Language Processing wraps it all up— and takes action. Now that’s Powerfully Human.
Natural Language Processing is composed of Natural Language Understanding, Natural Language Generation and Decision Management

Human-Like Variation

Leverage the best in AI to dynamically generate unique exchanges and ensure each contact is given the authentic attention they need.
  • Define variables that match your objective and represent your brand - AI builds and varies every exchange.
  • Intelligent and agile enough to respond to ad hoc request in the course of a conversation.
  • 20 business defined variables supports over 356 unique exchange options each with near infinite variability.
Conversica Dynamically Varies Each Attempt

Autonomous Execution

Our RDAs are intelligent enough to understand context and take the next best action; whether that’s answering a question, elevating a hot lead, or assisting an existing customer.
  • Can respond to just about any question a visitor asks through the power of AI and both NLU & NLG capabilities.
  • Resilient enough to respond to off topic questions that often derail an AI powered conversation.
  • Trained on the clients dataset, to respond consistently to questions about your brand.
Conversica Digital Assistants understand intent, business objective and decision processes to take the next best action autonomously
What makes a virtual assistant mature? 451 Research has the model.
Read the Report
The Conversica Difference

Experience is King - Authentic Conversations Matter

If your responses are robotic, fail to answer questions adequately or can’t deliver on a request, customer experiences suffer.

Conversica: Powerfully Human - Dynamic & Adaptable

The only solution to use both NLU & NLG to hold truly human-like, dynamic and meaningful conversations.

Uses the power of AI to understand intent, generate responses and identify appropriate answers.

Understand free-form responses, dynamically generate tailored exchanges and autonomously take action.

More than a point-in-time engagement, RDAs build rapport across the customer journey.

Simple Bots: Frustrating Experience - Scripted & Robotic

Relies on pick lists and scripts that force contacts down a predefined journey.

Understand basic sentiment, just enough to ensure you stay on the scripted path.

Simple requests require intervention slowing the engagement or abandoning the exchange.

Designed to accomplish what the client wants, not the customer leading to a unsatisfying experience.

The Power of AI

Chatbots Aren’t Fooling Anyone

If it’s not armed with NLP, it’s not real AI. There’s a world of difference between our Powerfully Human conversations and a dumb bot. Swipe through the conversation below to see the difference.

Conversica Chat

Dumb Chatbot

No pesky pick lists…Just ask a question

No way to ask a question — forced down a predefined path

Visitor defines their journey, RDAs are here to support any request

Visitor has to respond four times before they have the opportunity to ask a question

Captures lead data and personalizes the exchange

Only way to get help is to provide an email and talk to a human

No pesky pick lists…Just ask a question

Visitor defines their journey, RDAs are here to support any request

Captures lead data and personalizes the exchange

No way to ask a question — forced down a predefined path

Visitor has to respond four times before they have the opportunity to ask a question

Only way to get help is to provide an email and talk to a human

Demo Video
See Conversica NLP in Action
Watch a live demo of our cutting edge Natural Language Generation capabilities starting with chat, progressing into email and ending in SMS.
Watch Video
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Conversica’s AI Platform Capabiltiies
Explore Conversica's Natural Language Processing Capabiltiies
Conversica is much more powerful than a simple bot. Our AI-powered RDAs deliver human-like, two-way conversations that help you delight customers and generate revenue.
1
Identify a Variety of Intents
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We go beyond recongnition of positive or negative responses. Our RDAs understand a wide variety of intents & responding accordingly.
2
Natural Language Generation
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Predefined phrase packages & client-defined variables combine to deliver hundreds of variations for each exchange— so every attempt is distinct and personal.
3
Respond to Open-Ended Questions
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Conversica uses AI and client-defined data sets to dynamically answer questions in the contact’s preferred language & channel (email, SMS & chat).
4
Take the Next Best Action
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Conversation workflows incorporate standard processes & compliance policies to define the next best action based on the perceived intent for each interaction.
5
Continuous Learning
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Conversica leverages the latest Transformer models and our purpose-built neural network ensures our RDAs are continuously learning & adapting to new data and guidance.
6
Five Pillars of Intelligence
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Conversica's AI Platform is built on the Five Pillars of Intelligence—Perceive, Understand, Decide, Act, and Learn—fine-tuned to deliver unprecedented accuracy and a human-like experience.
1
Identify a Variety of Intents
arrow
We go beyond recongnition of positive or negative responses. Our RDAs understand a wide variety of intents & responding accordingly.

Conversica has over 50 intent models that deliver a 98% accuracy

Conversica Conversational AI Platform leverage over 50 intent models optimized to understand a variety of intents
2
Natural Language Generation
arrow
Predefined phrase packages & client-defined variables combine to deliver hundreds of variations for each exchange— so every attempt is distinct and personal.

Our conversation architecture & NLG provides everyone with a unique exchange

Conversica Variable Based Conversation Editor allows clients to define the business variables once that are used to dynamically generate hundreds of variations in each of the exchanges
3
Respond to Open-Ended Questions
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Conversica uses AI and client-defined data sets to dynamically answer questions in the contact’s preferred language & channel (email, SMS & chat).

Keep the conversation moving, answering questions without intervention

Conversica Revenue Digital Assistants autonomously detect that a question is asked, analyze the intent of the at question, identify the best answer and respond all with no human intervention
4
Take the Next Best Action
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Conversation workflows incorporate standard processes & compliance policies to define the next best action based on the perceived intent for each interaction.

Engage contacts autonomously & consistently, with unparalleled speed & confidence

Conversica empowers their clients to define the status and customize which status is identified at each step and with each response classification
5
Continuous Learning
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Conversica leverages the latest Transformer models and our purpose-built neural network ensures our RDAs are continuously learning & adapting to new data and guidance.

Our RDAs get smarter over time

Conversica is continuously learning and adapting to new information and activity
6
Five Pillars of Intelligence
arrow
Conversica's AI Platform is built on the Five Pillars of Intelligence—Perceive, Understand, Decide, Act, and Learn—fine-tuned to deliver unprecedented accuracy and a human-like experience.

Intelligent enough to dynamically respond to any request, autonomously

Conversica's Revenue Digital Assistants have the ability to perceive, understand, decide, act and learn all autonomously

Conversica has over 50 intent models that deliver a 98% accuracy

Conversica Conversational AI Platform leverage over 50 intent models optimized to understand a variety of intents

Our conversation architecture & NLG provides everyone with a unique exchange

Conversica Variable Based Conversation Editor allows clients to define the business variables once that are used to dynamically generate hundreds of variations in each of the exchanges

Keep the conversation moving, answering questions without intervention

Conversica Revenue Digital Assistants autonomously detect that a question is asked, analyze the intent of the at question, identify the best answer and respond all with no human intervention

Engage contacts autonomously & consistently, with unparalleled speed & confidence

Conversica empowers their clients to define the status and customize which status is identified at each step and with each response classification

Our RDAs get smarter over time

Conversica is continuously learning and adapting to new information and activity

Intelligent enough to dynamically respond to any request, autonomously

Conversica's Revenue Digital Assistants have the ability to perceive, understand, decide, act and learn all autonomously
Learn more about the Conversational AI platform that makes Conversica Powerfully Human.

Frequently Asked Questions

How is the Revenue Digital Assistant able to have a natural two-way interaction?

The core value of Converisca's Assistants is their ability to engage in conversation with leads. Your Assistant deciphers lead responses through analysis of the intents and entities within them. The intent is the purpose or goal behind what the lead says in their message. For example, if a lead responds with "Yes, I would like a call" their intent is to express interest in moving forward in the conversation. The Assistant is able to associate this response with the Interest Confirmed intent and handle it accordingly.

How do Conversica conversations differ from mass email outreaches?

Using our predefined phrase packages along with the capabilities to completely customize conversations, Conversica’s conversation architecture provides each contact with a unique conversational experience.

How does the Assistant respond to open-ended questions?

Conversica offers the ability to enable your Revenue Digital Assistant to acknowledge common questions immediately, in the course of the natural conversation. With Conversica Answers, you can create custom Answers to FAQs you know your team usually has to answer, and allow your AI-powered assistant to answer questions quickly, consistently and all while driving toward the desired outcome.

More Features

Explore Other Capabilities

Discover all the pieces that make our platform the most advanced in the industry.

Conversation Management

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Omni Channel Multi-Language

Integrations Icon

Integrations

Report

Reports and Analytics Dashboards

See Our Powerfully Human Conversations in Action
Give us 15 minutes and we’ll show you how our Natural Language Processing technology works in real life. Schedule a live demo today.