What gives Conversica Revenue Digital Assistants™ their industry-leading brainpower? Natural Language Processing, of course. See our NLU & NLG in action.
Scripted & predefined exchanges won’t cut it anymore
Early handoffs to employees drain resources
NLU and NLG required for authentic exchanges
Conversica is the only vendor that leverages both NLU and NLG to hold truly human-like, dynamic and meaningful conversations.
Others use AI just to understand intent, not to answer questions or generate a responses, resulting in a simple and frustrating bot experience.
of contacts can't find answers to simple questions so they turn to a chat bot. But,
of users are dissatisfied with the
scripted chat bots
Our AI-powered Revenue Digital Assistants deliver human-like, two-way conversations that understand incoming messages, respond appropriately, and take proper action to help you delight customers and generate revenue.
If your responses are robotic, fail to answer questions adequately or can’t deliver on a request, customer experiences suffer.
Conversica: Powerfully Human - Dynamic & Adaptable
The only solution to use both NLU & NLG to hold truly human-like, dynamic and meaningful conversations.
Uses the power of AI to understand intent, generate responses and identify appropriate answers.
Understand free-form responses, dynamically generate tailored exchanges and autonomously take action.
More than a point-in-time engagement, RDAs build rapport across the customer journey.
Simple Bots: Frustrating Experience - Scripted & Robotic
Relies on pick lists and scripts that force contacts down a predefined journey.
Understand basic sentiment, just enough to ensure you stay on the scripted path.
Simple requests require intervention slowing the engagement or abandoning the exchange.
Designed to accomplish what the client wants, not the customer leading to a unsatisfying experience.
If it’s not armed with NLP, it’s not real AI. There’s a world of difference between our Powerfully Human conversations and a dumb bot. Swipe through the conversation below to see the difference.
No pesky pick lists…Just ask a question
No way to ask a question — forced down a predefined path
Visitor defines their journey, RDAs are here to support any request
Visitor has to respond four times before they have the opportunity to ask a question
Captures lead data and personalizes the exchange
Only way to get help is to provide an email and talk to a human
Conversica has over 50 intent models that deliver a 98% accuracy
Our conversation architecture & NLG provides everyone with a unique exchange
Keep the conversation moving, answering questions without intervention
Engage contacts autonomously & consistently, with unparalleled speed & confidence
Our RDAs get smarter over time
Intelligent enough to dynamically respond to any request, autonomously
How is the Revenue Digital Assistant able to have a natural two-way interaction?
The core value of Converisca's Assistants is their ability to engage in conversation with leads. Your Assistant deciphers lead responses through analysis of the intents and entities within them. The intent is the purpose or goal behind what the lead says in their message. For example, if a lead responds with "Yes, I would like a call" their intent is to express interest in moving forward in the conversation. The Assistant is able to associate this response with the Interest Confirmed intent and handle it accordingly.
How do Conversica conversations differ from mass email outreaches?
Using our predefined phrase packages along with the capabilities to completely customize conversations, Conversica’s conversation architecture provides each contact with a unique conversational experience.
How does the Assistant respond to open-ended questions?
Conversica offers the ability to enable your Revenue Digital Assistant to acknowledge common questions immediately, in the course of the natural conversation. With Conversica Answers, you can create custom Answers to FAQs you know your team usually has to answer, and allow your AI-powered assistant to answer questions quickly, consistently and all while driving toward the desired outcome.
Discover all the pieces that make our platform the most advanced in the industry.
Omni Channel Multi-Language
Reports and Analytics Dashboards