What gives Conversica Revenue Digital Assistants™ their industry-leading brainpower? A multi-model approach that includes GPT and a variety of curated Large Language Models.
Scripted & predefined exchanges won’t cut it anymore
Early handoffs to employees drain resources
GPT & Generative AI are required for authentic exchanges
Conversica released an enterprise-ready GPT chat solution months before ChatGPT was cool. It’s Generative AI made brand-specific.
Conversica continually evaluates and updates our multi-model architecture to drive desired outcomes and enhance governance and control.
of buyers say irrelevant responses would cause them to abandon a conversation with a chatbot
rate the chat experience as highly important to their decision to purchase
Conversica RDAs are trained on your brand, follow your business processes and drive your desired business outcome. They are trusted to position your business accurately and take the best action to progress a prospect toward the desired goal, every time.
If your responses are robotic, fail to answer questions adequately or can’t deliver on a request, customer experiences suffer.
Conversica: Powerfully Human - Dynamic & Adaptable
Variety of AI models tailored to business need and use case; generative, verbatim and small talk.
RDAs are trained on company specific Large Language Models to deliver brand-specific experiences.
Deliver Powerfully Human conversations anytime, anywhere; chat, email and SMS, from interest to advocacy.
Brand-safe, carefully curated LLMs provide enterprise-class guardrails; maximum value, little risk.
Others: Limited Capabilities and Generic Experience
Relies on a single, generic AI model, limiting options and increasing risk.
Dependent on general Large Language models, sacrificing a brand-specific experience.
Drives a single use case in a single channel vs. an integrated experience.
Solutions lack tenure for proper governance and control.
If it’s not armed with GPT, it’s not an authentic experience. There’s a world of difference between our Powerfully Human conversations and a dumb bot.
No pesky pick lists…Just ask a question
No way to ask a question — forced down a predefined path
Visitor defines their journey, RDAs are here to support any request
Visitor has to respond four times before they have the opportunity to ask a question
Captures lead data and personalizes the exchange
Only way to get help is to provide an email and talk to a human
Conversica has over 50 intent models that deliver a 98% accuracy
Our conversation architecture & NLG provides everyone with a unique exchange
Keep the conversation moving, answering questions without intervention
Engage contacts autonomously & consistently, with unparalleled speed & confidence
Our RDAs get smarter over time
Intelligent enough to dynamically respond to any request, autonomously
How is the Revenue Digital Assistant able to have a natural two-way interaction?
The core value of Converisca’s Assistants is their ability to engage in conversation with leads. Your Assistant deciphers lead responses through analysis of the intents and entities within them. The intent is the purpose or goal behind what the lead says in their message. For example, if a lead responds with “Yes, I would like a call” their intent is to express interest in moving forward in the conversation. The Assistant is able to associate this response with the Interest Confirmed intent and handle it accordingly.
How do Conversica conversations differ from mass email outreaches?
Using our predefined phrase packages along with the capabilities to completely customize conversations, Conversica’s conversation architecture provides each contact with a unique conversational experience.
How does the Assistant respond to open-ended questions?
Conversica offers the ability to enable your Revenue Digital Assistant to acknowledge common questions immediately, in the course of the natural conversation. With Conversica Answers, you can create custom Answers to FAQs you know your team usually has to answer, and allow your AI-powered assistant to answer questions quickly, consistently and all while driving toward the desired outcome.
Discover all the pieces that make our platform the most advanced in the industry.
Omni Channel Multi-Language
Reports and Analytics Dashboards