Standard chatbots aren’t meeting enterprise buyers' expectations.

Superior Visitor Experience, Less Burden

Stand out with a webchat experience that leaves visitors happy and eager to continue the engagement

Why AI-Powered Chat Matters

Robotic & Inadequate Responses Frustrate Customers

Scripted & predefined exchanges won’t cut it anymore

Early handoffs to employees drain resources

NLU and NLG required for authentic exchanges

Conversica uses the full power of AI to deliver the most authentic web exchanges, collecting insights to continue the conversation offline

A scripted experience that forces visitors down a predefined path turing them off and shutting down any continued conversations

34%

of contacts can't find answers to simple questions so they turn to a chat bot. But,

87%

of users are dissatisfied with the scripted chat bots

The Power of NLG Chat

Stand Out From the First Engagement

Ensure the webchat experience endears a visitor to your brand and empowers continued engagement by an RDA on multiple channels across the customer journey

Support Their Journey

Don't try and predict what a visitor will need, support their path - answer questions, provide resources & connect them with agents at the right point
  • Give web visitors an authentic and meaningful experience that stands out
  • Support their journey don’t define it with a scripted or rigid engagement
  • Dynamic engagement provides helpful resources, capturing data & insights along the way
Natural Language Processing is composed of Natural Language Understanding, Natural Language Generation and Decision Management
Learn How Chat Works With Other Channels
Omni-Channel and Multi-Language

High Value Can Be Painless

Conversica takes the operational burden off your team, simply provide a a client specific data set for RDAs to learn
  • No complex workflows or picklist to set up and maintain, trained just like any other team member
  • RDAs learn your business & engage with visitors on a full range of topics, dynamically and autonomously
  • Continuously learning and improving - with proactive suggestions to expand the dataset
Conversica Dynamically Varies Each Attempt
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Natural Language Processing

Clear the Clutter

Don’t mistake a question with the desire to talk with a rep, burdening sales with low-quality web leads - Let your RDA Conversation Qualify each lead
  • Answer questions, locate resources & cultivate a lead - both online and offline - until they are ready for the next step
  • Quickly respond to just about any question, collecting data and insights along the way
  • RDAs are the first line of defense allowing reps to focus on highest quality leads and engagements
Conversica Digital Assistants understand intent, business objective and decision processes to take the next best action autonomously
Meet Your Revenue Digital Assistant
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The Conversica Difference

Experience is King - Authentic Conversations Matter

If your responses are robotic, fail to answer questions adequately, or can’t deliver on a request, customer experiences suffer.

Conversica: Powerfully Human - Dynamic & Adaptable

The only solution to use both NLU & NLG to hold truly human-like, dynamic and meaningful conversations

Uses the power of AI to understand intent, generate responses and identify appropriate answers

Understand free-form responses, dynamically generate tailored exchanges and autonomously take action

More than a point-in-time engagement, RDAs build rapport across the customer journey

Simple Bots: Frustrating Experience - Scripted & Robotic

Relies on pick lists and scripts that force contacts down a predefined journey.

Understand basic sentiment, just enough to ensure you stay on the scripted path.

Simple requests require intervention slowing the engagement or abandoning the exchange.

Designed to accomplish what the client wants, not the customer leading to a unsatisfying experience.

The Power of AI

Chatbots Aren’t Fooling Anyone

If it’s not armed with NLP, it’s not real AI. There’s a world of difference between our Powerfully Human conversations and a dumb bot. Swipe through the conversation below to see the difference

Conversica Chat

Dumb Chatbot

No pesky pick lists…. Just ask a question

No way to ask a question — forced down a predefined path

Visitor defines their journey, RDAs are here to support any request

Visitor has to respond four times before they have the opportunity to ask a question

Captures lead data and personalizes the exchange

Only way to get help is to provide an email and talk to a human

No pesky pick lists…. Just ask a question

Visitor defines their journey, RDAs are here to support any request

Captures lead data and personalizes the exchange

No way to ask a question — forced down a predefined path

Visitor has to respond four times before they have the opportunity to ask a question

Only way to get help is to provide an email and talk to a human

Demo Video
See Conversica NLP in action
Watch a live demo of our cutting edge Natural Language Generation capabilities starting with chat, progressing into email and ending in SMS.
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Frequently asked questions

How is the Revenue Digital Assistant™ able to have a natural two-way interaction?

The core value of Converisca's Assistants is their ability to engage in conversation with leads. Your Assistant deciphers lead responses through analysis of the intents and entities within them. The intent is the purpose or goal behind what the lead says in their message. For example, if a lead responds with "Yes, I would like a call" their intent is to express interest in moving forward in the conversation. The Assistant is able to associate this response with the Interest Confirmed intent and handle it accordingly.

How does the Assistant respond to open-ended questions?

Conversica offers the ability to enable your Revenue Digital Assistant to acknowledge common questions immediately, in the course of the natural conversation. With Conversica Answers, you can create custom Answers to FAQs you know your team usually has to answer, and allow your AI-powered assistant to answer questions quickly, consistently and all while driving toward the desired outcome.

More Features

Explore Other Capabilities

Discover all the pieces that make our platform the most advanced in the industry.

Conversational AI Platform

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Omni Channel Multi-Language

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Integrations

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Reports and Analytics Dashboards

See Our Powerfully Human Conversations in Action
Give us 15 minutes and we’ll show you how our Natural Language Processing technology works in real life. Schedule a live demo today.