Revenue Digital Assistants™ can switch between channels and languages, delivering authentic exchanges that adapt to the contact’s preferences while driving to your end goal.
Keep the conversation moving across any channel
Build rapport with authentic local language dialog
Perceive and dynamically shift to match preferences
With Conversica, deliver the most authentic exchanges & adapt to changing preferences while autonomously driving to the desired outcome
Predefined, rigid dialogs that require human intervention to swap channels or languages interrupt the experience and frustrate customers
Not just personalized content, we go one step further and adjust to contact and regional preferences to deliver the best conversational experience at every point in the lifecycle.
Deliver a Powerfully Human experience, unique to each contact’s preferences without the administrative burden required from other solutions.
Conversica: Dynamic & Authentic
Conversica shifts context automatically to keep the conversation going, no human intervention needed
Delivers an authentic multi-cultural experience with conversations localized to match regional needs
Intelligent enough to perceive when preferences change & proactively adapt for the best experience
Extensive library of conversations, languages & channels makes supporting global deployments easy
Other Solutions: Robotic & Rigid
Dependent on your team to intervene when a contact changes their communication preferences
Simple language translations come off as robotic, negatively impacting the experience & engagement
Rigid and scripted engagement makes delivering a tailored and personalized experience impossible
Work adds up fast to manually create hundreds of exchanges in multiple languages and multiple channels
Powerfully Human Conversations at Scale
Dynamic Chat Over Scripted Bot
Tailored for SMS with the Same Level of Personalization
Authentic Conversations in 9 Languages for Global Orgs
What languages does Conversica currently offer conversations in?
English, Spanish, French, German, Japanese, Portuguese, Italian, and a variety of language variation dialects.
Can I capture lead information from website chat visitors in my CRM or MAP?
Yes, we currently support integration between website chat and Marketo/Salesforce, and plan to add additional CRM integrations over time. We realize you may have very specific opt-in rules and we will work with you to leverage this new capability in a way that honors your specifications.
Can the RDA start a conversation via SMS?
Yes! With SMS First you can increase engagement with your prospects using the speed and convenience of starting conversations via SMS. Engaging customers quickly and with their preferred communication channel can result in increased revenue opportunities and an improved customer experience.
What aspects of my RDA's emails can I customize?
From the actual message content, to the subject line and your RDA’s signature, Conversica offers a variety of ways to make your emails fit your needs.
Discover all the pieces that make our platform the most advanced in the industry.
Conversational AI Platform
Omni Channel Multi-Language
Natural Language Processing