Customer Success

Deliver a Personalized Touch to Customers at Scale

People and AI Assistants Working Together for Customer Retention and Account Expansion

Customer Success AI Assistants engage your customer by initiating contact, empathizing intelligently
to interpret replies, and responding with a tailored response.

Scaling Account and Customer Success Management is a Struggle

You have many customers and your customer success team may find it challenging to keep up with their book of business.

Your people spend a lot of time on administrative tasks, not with customers.

Even the number of medium value customers in your "low touch" pool is restricted by the size of your team.

Your many "low value" customers are relegated to impersonal mass emails and self-serve options.

AI Assistants Scale Account and Customer Success Management

Increasing customer retention by 5% can increase profits from 25-95%.

Customer Success AI Assistants engage with buyers throughout the entire customer journey, from on-boarding, to driving upsell and cross-sell, to collecting customer feedback.

They communicate back-and-forth promptly, professionally and persistently, helping to expand product usage and increase your footprint in the account.

Customer Engagement Use Cases

*Coming soon

Get Started Quickly

Each AI Assistant can have multiple skills, here are 3 of the most common skills to get your team started:

DRIVE Customer Health

Communicate regularly with customers to ensure engagement and healthy adoption

Collect Customer Feedback

Create loyal advocates by fielding surveys, promoting online reviews, and more

Upsell & Cross-Sell CUSTOMERS

Drive interest with customers to purchase additional products or projects

Supports Multiple Languages and Channels

Our Customer Success AI Assistants engage with leads through email and text exchanges. They gather new or updated phone numbers and pass that information to the salesperson for follow-up, while updating the CRM or marketing automation system. Ourvirtual assistants also speak multiple languages including English, Spanish, German, Portuguese, French, and Japanese.

Real Time Insights to Optimize Your Funnel

Analyze your funnel by using Conversica’s AI dashboards and reports to quickly understand where leads are getting stuck. Augment your workforce with AI Assistants at specific stages of the customer journey to drive faster conversion at every step.

Integrates with Your
Existing Technology Stack

Initial contact by the AI Assistant is based on triggers and contact info in your CRM. The AI Assistant interprets the intent and update the systems and replies accordingly. Based on information from the conversation, the CRM and marketing automation systems are updated automatically.

Scale Account
Management

Serve more customers with your existing account and customer success teams

Increase Product
Adoption

Enable customers to take full advantage of your products

Drive Higher
Renewals

Create advocates by increasing customer NPS and customer retention

Explore Conversational AI for Your Team

Join us at Sirius Decisions Summit 2019, Austin, TX
May 6-9.

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Sign up for A Marketer's Guide to #SelfCare Using Conversational AI, Apr 23, 2019 at 3pm ET / Noon PT

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Ready to see how our Conversational AI Assistant can augment your workforce?