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OEConnection Retains and Grows Its Base With Conversica

OEConnection provides the automotive industry with best-in-class data, software, and service to help drive OEM parts sales. But when Customer Reps couldn’t engage large sections of their customer base due to capacity limitations, OEConnection decided to bring on a Conversica Revenue Digital Assistant to deliver a personalized touch to existing customers, drive health engagement, and boost revenue from their base.

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CHALLENGE

  • Too many customers for CS team to manage
  • Low customer engagement

CONVERSICA SOLUTION

Revenue Digital Assistant for Customer Success

KEY RESULTS

  • 23% conversation rate
  • Increased retention attributed directly to Assistant
  • 5700 hours of capacity added
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AutomotiveCustomer Success
Published 12/15/22
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