Conversica Strengthens Leadership Team with Key Appointments

On the heels of Series D funding, Peter Maloney and Mark Jancola Join Conversica’s Leadership Team Bringing a Wealth of Experience in Growth Stage Companies

FOSTER CITY, Calif., – September 8, 2020 – Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, today announced the appointments of Peter Maloney as Chief Financial Officer (CFO) and Mark Jancola as Chief Technology Officer (CTO) and Vice President, Engineering. Due to businesses now operating predominantly in an online or digital world, there’s been an overwhelming interest in Intelligent Automation solutions that help to drive revenue and augment customer-facing teams. An augmented workforce of Intelligent Virtual Assistants accelerates customer acquisition, retention and growth for mid-market and enterprise businesses and provides customers with the digital transformation tools they need to succeed in an increasingly challenging market.

“Peter and Mark each bring necessary skill sets and valuable expertise in leading transformational initiatives that result in taking companies public,” said Jim Kaskade, CEO of Conversica. “With these key appointments, alongside our recent funding announcement, the company now possesses a superior level of talent, experience, and technology that will help Conversica shape the future of work for any enterprise. I’m thrilled to welcome Peter and Mark as we scale Conversica in 2020 and beyond and deliver on our vision to build the largest augmented workforce in the world.”

Peter Maloney has more than 25 years of strategic financial management and business leadership experience, including 18 years of executive leadership for Software as a Service (SaaS) companies. Previously, Maloney served as Jobvite’s Chief Financial Officer, where he was responsible for leading business and financial strategy, driving the company’s business model and growth from an SMB-focus to more of a Mid-market and Enterprise focus. Prior to that he stewarded E2Open through an IPO. Maloney joins Conversica’s management team to strategically lead its finance and operations and optimize Conversica for success and future sustained, profitable growth.

“Intelligent Automation is primed for exponential growth. I see a tipping point for enterprises to utilize IVAs across all business operations. Conversica pioneered the category of Intelligent Virtual Assistants with more than a decade of experience building out our platform. We understand the challenges that sales, alliance, marketing, and customer success teams face with scaling and personalizing any business, regardless of the economic climate,” said Peter Maloney, CFO of Conversica. “Our Intelligent Virtual Assistants revolutionize the very nature of how business gets done. I look forward to creating this future with Conversica.”

Dedicated to customers and partners’ success, Mark Jancola has more than 20 years of engineering, product, and business leadership. Most recently, Jancola served as Executive Vice President, Engineering & Operations at Apptio, where he built the team, the products, and the operations necessary for Apptio to go from startup to one of the fastest-growing enterprise software companies in history and ultimately through a successful IPO. In his new role, Jancola will be responsible for Conversica’s overall technical strategy and engineering operations, focusing on how to use applied Artificial Intelligence and Machine Learning to strengthen Conversica’s platform and applications.

“I was drawn to Conversica for two reasons — The enormous potential of the company’s technology to solve real business problems and the alignment of the leadership’s core values with my own,” said Mark Jancola, CTO and Vice President, Engineering of Conversica. “I am passionate about building an empowered, continuously learning culture where people challenge each other in a positive way to deliver products and platforms that delight our customers. My goal is to enhance how we use applied AI to strengthen Conversica’s key offerings, and I’m excited to help the company transform through the next stages of growth and operational maturity.”

“The common theme with Peter and Mark is that these are executives who have guided companies to very large outcomes,” said Jim Kaskade, CEO. “Get ready for some game-changing announcements in 2021 as a direct result of these two.”

Conversica’s Intelligent Automation Platform — a powerful combination of Conversational AI, Deep Learning, Decision and Policy management including action-taking process automation, is built on decades of experience. Powering more than three-quarters of a billion interactions between the IVA and people to date, the Intelligent Automation Platform has achieved an audited 98 percent accuracy rate in both properly interpreting a user’s intent and correctly taking the corresponding next-best-action. The Conversica Intelligent Automation Platform is the backbone behind Conversica’s range of IVA applications that engage in personalized, contextual, and highly valuable conversations with customers, with this accuracy at scale. Conversica’s Intelligent Virtual Assistants impact every stage of the revenue lifecycle covering both pre-sales and post-sales activities.

About Conversica
Conversica pioneered the category it operates within, providing Intelligent Virtual Assistants that help organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers or partners in human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica’s Intelligent Virtual Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Recognized as one of the fastest-growing companies year over year and ranked among the Deloitte Technology Fast 500, Inc. 5000 and Fast Company’s most innovative AI companies. Conversica is a portfolio company of Providence Equity, Kennet Partners, Hollyport Capital and Toba Capital and is headquartered in Foster City, CA.

 To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.

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Conversica Media Contacts:
Deborah Mullan, Conversica
Director of Corporate Communications
[email protected]

Jessica Shapow, on behalf of Conversica
[email protected]

 

Conversica Raises $20 Million in Series D Round as Market Demands Intelligent Automation Solutions

Growth Equity Round Led by Hollyport Capital Brings Total Amount Raised to $89 Million

FOSTER CITY, Calif., — September 2, 2020 —  Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced today it has raised a $20 million Series D funding round led by Hollyport Capital, an existing investor of Kennet Partners, Conversica’s lead Private Equity investor. This growth equity round brings Conversica’s total amount of institutional capital raised to $89 million since the company first pioneered the market for true AI-powered IVAs to serve as virtual team members and autonomously engage contacts, prospects, customers or partners in human-like, two-way interactions at scale. Previous investors participating in this funding round include Providence Strategic Growth (PSG), Toba Capital, and Savano Capital Partners.

This Series D funding round comes after the company saw a strong second quarter in 2020, despite the global economic instability resulting from COVID-19. In fact, COVID-19 has resulted in Conversica’s overall network operating at 20 percent higher than its peak in pre-COVID times, due to businesses now operating predominantly in an online or digital world.

Conversica has enjoyed a historic 40 percent year-over-year growth, and these new funds will be used to continue its growth through investments in Sales, Marketing, and Partner Ecosystem. Additionally, the round allows the company to further invest in its Intelligent Automation Platform product development and engineering.

“We were well-positioned to raise new capital even in these troubling times,” said Jim Kaskade, CEO of Conversica. “I was invited in by two respected private equity groups, PSG and Kennet Partners, to optimize the business and accelerate profitable growth. In under two quarters we achieved profitability and coupled with a mature historic growth year-over-year of 40 percent, we had overwhelming interest in our business.”

“Many companies raise new capital to sustain their unprofitable operations while growing. In this case, we focused solely on adding cash to the balance sheet for growth,” said Kaskade.

Kaskade also believes that Conversica is well positioned to expand its operations inorganically through acquisitions, which is why it has been working with the global M&A and advisory firm, Macquarie Capital, on strategic and capital initiatives since Kaskade’s arrival in October of 2019.

Conversica’s growth amid a tumultuous economic climate proves there is rapid and rising demand for Intelligent Automation technologies as many businesses struggle to retain existing customers as well as acquire new ones. An augmented workforce of Intelligent Virtual Assistants accelerates customer retention and customer growth for mid-market and enterprise businesses and provides customers with the digital transformation tools they need to succeed in an increasingly challenging market.

“Conversica’s value proposition is changing the way businesses interact with customers,” said John Carter, Chief Executive of Hollyport Capital. “We view Intelligent Virtual Assistants as an innovative opportunity to optimize the workforce and build customer loyalty at scale, completely transforming the way revenue-generating teams operate.”

Conversica plans to focus its go-to-market activities on larger organizations, specifically mid-market and enterprise companies that have significantly invested in their digital capabilities. These companies require a mature partner to augment their revenue-centric workforces with Intelligent Virtual Assistants.

Engaging with your most precious asset, your customers, to help accelerate revenue is much more complex than simply answering frequently asked questions (FAQ) – an early application for virtual assistant technology. With over a decade of experience, no one offers the trusted, human-like AI-powered augmented workforces, like Conversica. The company has expanded on its early success in its Conversica Sales AI Assistants supporting marketing and sales departments, now offering a number of IVA applications that support post-sale revenue retention and growth in customer success and finance departments, as well as industry specific IVAs through their partner ecosystem.

The company also plans to further its technology leadership by applying new capital to open up its platform for partners and application developers to customize their virtual assistant conversations. The company is expanding its omnichannel offering to include website chat, social messaging, and voice endpoints. With these new developments, Conversica is hyper-focused on putting its Intelligent Automation tools into its customers’ hands and directly impacting revenue-generating teams with zero training required, enabling efficient scalability and ROI.

Conversica’s Intelligent Automation Platform — a powerful combination of Conversational AI, Deep Learning, Decision and Policy management including action-taking process automation, is built on decades of experience. Powering more than three-quarters of a billion interactions between the AI and people to date, the Intelligent Automation Platform has achieved an audited 98 percent accuracy rate in both properly interpreting a user’s intent and correctly taking the corresponding next-best-action. The Conversica Intelligent Automation Platform is the backbone behind Conversica’s range of IVA applications that automate personalized, contextual, and highly valuable conversations with customers, with this accuracy at scale. Conversica’s Intelligent Virtual Assistants impact every stage of the revenue lifecycle covering both pre-sales and post-sales activities.

This advanced application of Artificial Intelligence technology uses Natural Language Understanding and Natural Language Generation to uniquely create and deliver prompt, polite, and personalized communications that assist revenue-generating teams to attract, acquire and grow customers.

About Conversica
Conversica pioneered the category it operates within, providing Intelligent Virtual Assistants that help organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers or partners in human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica’s Intelligent Virtual Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Recognized as one of the fastest-growing companies year over year and ranked among the Deloitte Technology Fast 500, Inc. 5000 and Fast Company’s most innovative AI companies. Conversica is a portfolio company of Providence Equity, Kennet Partners, Hollyport Capital and Toba Capital and is headquartered in Foster City, CA.

To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.

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Conversica Media Contacts:
Deborah Mullan
Director, Conversica Corporate Communications
[email protected]

Jessica Shapow
Merritt Group on behalf of Conversica
[email protected]

Conversica Announces Fundraising Intelligent Virtual Assistant

Artificial Intelligence Offering Created Specifically for Donor Communications and Engagement to Drive Fundraising Efforts

FOSTER CITY, Calif., – July 28, 2020 Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced today it is equipping development teams and organizations to drive personalized engagement with donors, surface new donation interest, and nurture repeat giving among its existing donor base with the launch of a new fundraising Intelligent Virtual Assistant.

According to the 2018 Fundraising Effectiveness Report, 50 percent of donors don’t contribute to an organization after their first year of donations. In tough times instigated by COVID-19, it’s more important than ever for fundraisers to retain donors and develop relationships that will result in lasting engagement. Today’s fundraising organizations may not have dedicated employees responsible for both identifying prospective donors and cultivating relationships with current donors to maintain a reliable source of funding to keep their organizations afloat. In fact, development roles typically have high-turnover, making it challenging to build advocacy with donors.

The Conversica Fundraising AI Assistant enables development teams to personalize outreach for donors at scale and ensure all donors are treated as valuable. The Fundraising AI Assistant engages potential donors or reaches out to current donors immediately upon initial interest and continues to qualify and nurture them until they move to a meeting stage or opt out of further communication—which could be in one day, a few months or even a year. Key benefits of the Conversica Fundraising AI Assistant include:

  • Reaching out to prospective donors who have signaled interest or members of the community who have not donated;
  • Driving retention and repeat giving;
  • Determining interest for increased giving and communicating options for ongoing and major giving plans;
  • Proactively reaching out to previous donors; and
  • Providing metrics on donor follow-up and response rates to be sure every donor is receiving personal attention.

“Now more than ever every cent matters and organizations like nonprofits or higher ed institutions must remain laser focused on retaining and expanding donors and managing donations. The Conversica Fundraising AI Assistant helps to augment teams that are typically very resource constrained by engaging donors in a personalized way and moving them to giving. IVAs can also follow-up with donors on an individual level following a large fundraising event,” said Amelia Farber, Director of Global Partnerships at Conversica. “Conversica bridges the gap between annual giving and major gifts by improving the quality of donors handed off to front line fundraisers, allowing them to focus on building relationships and securing gifts. It’s a level of digital efficiency for fundraising teams that was simply not possible before.”

Conversica is offering the Fundraising Intelligent Virtual Assistant via its reseller program. The company has a standing alliance with MPW Strategies to help those institutions accelerate fundraising even during these challenging times, and will be working with additional resellers, such as Polar Strategy to help organizations hire their first fundraising IVA.

“This technology is a game changer, helping fundraisers where they need it most – striking up conversations with a large number of prospects that are traditionally not responsive and determining their interest in becoming more involved. Organizations can now connect and build relationships with much larger audiences than ever thought possible. It’s a tremendous solution for not only overcoming constraints from social distancing because of COVID-19, but as a permanent solution to connect and engage with donors and prospects at a scale not achieved by people alone. We are thrilled to be partnering with Conversica to bring this powerful technology to nonprofit and higher-ed fundraising,” said Matt Wasserman, Co-Founder of MPW Strategies.

About Conversica
Conversica is a leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers or partners in human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica’s Intelligent Virtual Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Recognized as one of the fastest-growing companies year over year and ranked among the Deloitte Technology Fast 500, Inc. 5000 and Fast Company’s most innovative AI companies. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, CA.

To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.

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Conversica Media Contacts:
Deborah Mullan
Director, Conversica Corporate Communications
[email protected]

Jessica Shapow, on behalf of Conversica
[email protected]

Conversica Fundraising AI Assistant Reseller Contacts
MPW Strategies Contacts:
[email protected]

Matt Wasserman
[email protected]

John Pepperdine
[email protected]

Polar Strategies Sales Contacts:
Omar Mahmood
[email protected]

Mohammad Arslan
[email protected]

Conversica and AutoAlert Deepen Partnership to Ensure A Fast COVID-19 Recovery for Auto Dealerships

Augmenting Sales and Service with Intelligent Virtual Assistants Auto Dealerships can Scale Operations to Respond Instantly to Market Fluctuations

FOSTER CITY, Calif., – June 03, 2020 – Conversica, Inc., the category creator and leader in Intelligent Virtual Assistants (IVA) which helps organizations attract, acquire and grow customers at scale, announced today an expanded partnership with AutoAlert, a recognized leader in innovation in the automotive software space. AutoAlert now offers the full breadth of capabilities and skills for the Conversica Automotive Sales AI Assistant and the Conversica Automotive Service AI Assistant to significantly accelerate revenue across sales and service while also delivering an integrated platform to provide a better customer experience. This announcement comes at a time when the automotive industry—like many others—is under great pressure during these uncertain times and they must be ready to bounce back quickly as dealerships safely reopen.

Conversica’s Intelligent Virtual Assistants enable dealerships to drive appointments for repair orders at their essential Service Centers and ensure follow-up with prospective car buyers who are sheltered in place. By engaging contacts through natural two-way, digital conversations, Conversica ensures that dealerships respond quickly and consistently to inbound leads as well as drive outgoing service reminders to customers – all via a customer experience that is timely, personalized, polite and persistent. AutoAlert’s CXM (Customer Experience Management) optimizes complex customer journey data from a myriad of sources to communicate personalized key to key offers to qualified buyers from the dealer’s database. Together, AutoAlert and Conversica can deliver a seamless digital experience to their customers.

Conversica is building the largest augmented workforce in the world with over 1,500 automotive dealerships employing its Intelligent Virtual Assistants. Conversica’s IVAs work side by side with Sales and Service team members to deliver an optimal customer experience, engage every lead, and generate more appointments.

“We continue to be hyper-focused on helping dealerships adjust to the ‘new normal’ by employing our digital sales and service team members who effectively double or triple the productivity of existing teams overnight,” said Jim Kaskade, Chief Executive Officer for Conversica. “Our automotive clients are becoming digital-first enterprises now – it’s a necessity. Partnering with the industry leading team at AutoAlert provides us the ability to address a growing demand, given COVID. They have a world-class sales and support staff who know how to accelerate the digital transformation of automotive dealerships.”

With nearly 30 years of combined experience across Conversica and AutoAlert in Artificial Intelligence (AI) and predictive analytics, this expanded offering provides auto dealerships with the help they need to navigate the new normal and accelerate their recovery. Todd Crossley, Dealer Principal of Gary Crossley Ford, in Liberty, Missouri, has both AutoAlert and Conversica’s Automotive AI Assistants and says, “It’s great to see these two tools work together to help us sell and service more vehicles, and more importantly, further elevate the customer experience at our dealership. We were able to consolidate the number of retail tools we use when Conversica added this capability and AutoAlert seamlessly integrated with it.”

“We are committed to continuing to innovate and help our dealers recover as quickly as possible while providing customers with the best sales and service experience,” said Mike Dullea, Chief Executive Officer for AutoAlert. “AutoAlert CXM provides our dealers’ customers with over five million personalized offers each month and expanding the Conversica Automotive AI Assistant offering to include sales and service enables the dealership personnel to respond with the exact information and communication the customer wants. Our dealers are really energized by our deeper integration with Conversica’s Automotive AI Assistants as we further enable a seamless digital retailing experience for every customer.”

About Conversica
Conversica is the category creator and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers or partners in trusted, human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s driving engagement before and after marketing events, scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica’s Intelligent Virtual Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Recognized as one of the fastest-growing companies year over year and ranked among the Deloitte Technology Fast 500, Inc. 5000 and Fast Company’s most innovative AI companies. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, CA.

For more information on the company’s commitment to the auto industry, reference the company’s most recent blog post, “Conversica is proud to serve our auto dealerships” or its announcement with General Motors as an iMR Turnkey Participant.

To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.

About AutoAlert
AutoAlert is the original disruptor and the recognized leader in innovation in the automotive software space. Its Customer Experience Management (CXM) platform continues to focus on the dealership-customer relationship, creating direct opportunities, both online and offline, for meaningful connections and seamless customer-centric experiences. Visit us at www.autoalert.com.

 

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Conversica Media Contact:
Deborah Mullan
Director, Conversica Corporate Communications
[email protected]

AutoAlert Media Contact:
Beth Donovan
Vice President, Communications and Incentives
[email protected]

Conversica Announces a Strategic European Reseller Partnership with LeadFabric

The Partnership Ignites Enterprises in EMEA to Embrace a New Normal by Augmenting Their Workforce with Intelligent Virtual Assistants

FOSTER CITY, Calif., – May 06, 2020 – Conversica, Inc., the leader in Intelligent Virtual Assistants (IVA) helping organizations attract, acquire and grow customers at scale, announced today it has signed a strategic European reseller partnership with Brussels-based LeadFabric. A pioneer in the MarTech field, LeadFabric will enable enterprise-level European organizations across manufacturing, finance and technology to embrace a new normal by augmenting their workforce with Intelligent Virtual Assistants from Conversica.

Conversica and LeadFabric’s relationship dates back to early 2018, when the two companies began collaborating through a referral partnership in joint marketing activities for European prospects. Now, as a key European reseller partner for Conversica, LeadFabric continues to deliver new and innovative MarTech solutions to the European market. Businesses from a range of industries will benefit from an array of Intelligent Virtual Assistants that use sophisticated artificial intelligence (AI) to augment Marketing, Sales, Customer Success, and Finance teams in large organizations to accelerate revenue across the customer lifecycle while improving operational efficiency.

Conversica’s Intelligent Virtual Assistants deliver a personalised human touch at scale engaging prospects and customers in authentic conversations over email or SMS to surface sales-ready leads that have a higher probability to convert into pipeline. In a changing world where B2B buyers are raising the bar regarding their prospect and customer experience expectations, Conversica AI Assistants can communicate in multiple languages and have the unique ability to switch between languages which is critical in the European market. Now more than ever, organizations are being asked to do more with less; Intelligent Virtual Assistants help organizations to support their teams by further maximizing every prospect and client engagement.

Conversica is already helping businesses across Europe to engage with high volumes of leads for example: Purple, which provides enterprise WiFi, analytics, engagement and navigation solutions, to convert more leads and deliver exceptional customer service; as well as NewVoiceMedia, now Vonage, which creates tailored cloud contact centre software for businesses, to aid in its mission to increase conversation rates and generate sales.

“LeadFabric has been a pioneer in the MarTech field in the European market for over a decade now, and they truly understand the value of how cutting edge technology such as Conversica AI Assistants can help businesses across Europe,” said Amelia Farber, Director of Global Partnerships at Conversica. “They’re a premier reseller in Europe and we’re thrilled to expand our partnership with them to enable European enterprises to augment their teams’ capacity, productivity and performance by adding an Intelligent Virtual Assistant to their workforce. Even in uncertain times, new innovations give us and our partners hope for recovery and further development.”

Koen De Witte, Founder of LeadFabric, said, “Marketing Technology has earned its place in every B2B organisation. However, the success of digital marketing has resulted in an overload of point solutions. Many of which promise value exploiting the hype surrounding new trends like AI, but often fail to deliver. Conversica is different. They have built a true and stable AI offering that delivers proven value. This was clear from the moment we started working with Conversica in early 2018. Through this expanded partnership with Conversica, LeadFabric can now provide a new and innovative AI solution to the European marketplace, a region Conversica is committed to serving and growing. This is especially compelling in today’s economic climate because Conversica’s Intelligent Virtual Assistants enable companies to optimise the cost of Sales, Marketing, and Success. We’re incredibly excited about working together to bring their innovative marketing and technology solutions to the European B2B marketplace.”

For more information, visit https://www.conversica.com/partner/leadfabric and https://leadfabric.com/partnership-conversica

 

About Conversica
Conversica is a leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers or partners in human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica’s Intelligent Virtual Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Recognized as one of the fastest-growing companies year over year and ranked among the Deloitte Technology Fast 500, Inc. 5000 and Fast Company’s most innovative AI companies. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, CA.

To learn more, visit conversica.com and follow the company on TwitterLinkedIn and Facebook.

About LeadFabric
LeadFabric was founded in 2008 to transform customer engagement through innovative B2B marketing technology services. Headquartered in Brussels, Belgium, the company serves clients from offices across Europe and Asia-Pacifice regions. LeadFabric is an experienced and certified partner to all leading global marketing platforms including Adobe, Oracle, Hubspot and Salesforce.com. They are the preferred partner for key MarTech players across conversational marketing, account-based marketing, intent data and content/web personalization engines. Leadfabric helps marketing and sales teams “leap forward” in their efforts to drive digital transformation, improve customer experiences and deliver future growth.

Find out more at www.leadfabric.com, LinkedIn, Facebook and Twitter


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Conversica Media Contact:
Deborah Mullan
Director, Conversica Corporate Communications
[email protected]

LeadFabric Media Contacts:
For press enquiries contact: [email protected]bric.com
For sales enquiries contact: [email protected]
For customer success enquiries contact: [email protected]

 

Conversica Expands Its Sales and Customer Support in Latin America by Partnering With Nectia Cloud Solutions

FOSTER CITY, Calif., — May 04, 2020 — Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced today that it has formalized a reseller agreement with Nectia Cloud Solutions, a premier partner in Latin America and the number-one Salesforce partner in Chile. As part of this partnership, Nectia Cloud Solutions has committed resources to an entirely new business unit, Predict-IA, which is dedicated to Artificial Intelligence solutions in the cloud. Predict-IA will provide direct sales, professional services and support to prospects and customers employing Conversica AI Assistants. With regional business expertise and complete support in-language and in-country, Nectia Cloud Solutions will offer Conversica users a premier customer experience. 

Conversica has worked with Nectia Cloud Solutions as a referral partner to serve customers in Chile for the past two years. This announcement marks an exciting expansion and deeper commitment to a long-term partnership. As interest in employing AI solutions more broadly across Latin America has grown, Nectia Cloud Solutions, in concert with Conversica, is well positioned to deliver the value of an augmented workforce—where business professionals and Intelligent Virtual Assistants work together on tasks to get the job done. Intelligent Virtual Assistants are the next generation of Intelligent Automation helping organizations scale human interactions that accelerate revenue across the customer lifecycle.

As businesses around the world have pivoted to digital solutions to reach prospects and existing customers alike, Conversica Intelligent Virtual Assistants can immediately begin to engage in human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments. 

“Conversica has been committed to finding and working with innovative businesses in LATAM for years, and this expanded partnership with Nectia continues that important commitment,” said Amelia Farber, Director of Global Partnerships at Conversica. “Nectia, and its new business unit, Predict-IA, is perfectly-poised to support all enterprises who want to hire their very own Intelligent Virtual Assistant or team of Intelligent Virtual Assistants, with in-country support, further language development, and an incredible drive for helping their clients grow and expand their capabilities.”

The partnership also will allow enterprises and organizations to scale and recover from the current global situation at a faster pace than current sales, marketing and customer success teams have the capacity and capability to do. There will be a pressing need to employ Intelligent Virtual Assistants in order to rebuild and re-engage with prospects and clients in Latin America. Nectia has the business acumen and reach to support any organization in Chile and throughout Latin America, who are excited to employ their first of many Intelligent Virtual Assistants.

“Our mission as a company is to be at the forefront of technology and to support our clients to innovate with successful and proven solutions of high value. That is why we chose to align with Conversica as a partner in Artificial Intelligence,” said Julián Mardones, Executive Director of Nectia Cloud Solutions. “We are very excited to join the Conversica LATAM and Nectia Cloud Solutions teams to create Predict-IA. We believe there is immense potential to incorporate Artificial Intelligence (AI) into business processes, and today more than ever we have to help our collaborators create the greatest possible value. We can do this by augmenting today’s workforce with IVAs to address repetitive tasks that people no longer want to do with large increases in productivity. Our plan is to expand the full potential of Conversica’s solution in LATAM in the next 3 years,” said Mardones.

Nectia’s new business unit, Predict-IA will be comprised of a team that can focus entirely on Conversica and its Intelligent Virtual Assistants, which means that prospects and new Conversica users will be supported by a honed, highly-skilled team of Conversica-centric success experts and account managers. Arvinder Ludiarich will lead this new team as its CEO. “Having seen the benefits of Conversica’s IVAs working for customers first-hand, I’m excited to lead Predict-IA and to continue to support an amazing team,” Ludhiarich said. “I’m confident that Predict-IA will become an integrator of cutting-edge technology in the world of Artificial Intelligence across all of Latin American.”

About Nectia Cloud Solutions

Nectia Cloud Solutions was born in 2011 as the company specialized in Cloud SaaS applications. Today it is the number-one SalesForce partner in Chile and one of the most valued reseller organizations in LATAM. Our purpose is to support the growth of our clients and the work of their collaborators through innovative technology solutions focused on people; improving their quality of life. With more than 300 cloud projects implemented, Nectia Cloud Solutions has a team of consultants and certified developers in the main Salesforce solutions: sales, service, marketing, platform and other complementary solutions in the Cloud.

About Conversica

Conversica is a leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers or partners in human-like, two-way interactions at scale to drive towards the next best action accelerating revenue; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica’s Intelligent Virtual Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Recognized as one of the fastest-growing companies year over year and ranked among the Deloitte Technology Fast 500, Inc. 5000 and Fast Company’s most innovative AI companies. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, CA.

To learn more, visit conversica.com and follow the company on TwitterLinkedIn and Facebook.

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Conversica Media Contact:
Deborah Mullan
Director, Conversica Corporate Communications
[email protected]

Nectia Media Contact:
Soledad Roman
Nectia Cloud Solutions Marketing and Commercial
[email protected]

Nectia Sales Contact:
Arvinder Ludhiarich
CEO Predict-IA
[email protected]