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AnswersIQ: Next Gen AI Agents

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Conversation AutomationExceptional Experiences
Published 10/30/24
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At Conversica, we're excited to unveil the next major evolution in the AI Agent experience—AnswersIQ. This powerful upgrade revolutionizes how our AI-powered assistants respond to customer inquiries, delivering more accurate and contextually relevant answers than ever before.

AnswersIQ brings an exciting level of efficiency and automation to response management. Now the experience is more fluid and can handle any question without the need for human intervention. Our AI Agents are smart enough to understand the context of the previous interaction and tailor responses to the channel they are responding in, whether it be email, sms or chat.

AnswersIQ utilizes an innovative Retrieval-Augmented Generation, or RAG framework, combined with an advanced Fact Management system. It allows our AI assistant to automatically pull relevant information from your website and other client-defined sources, improving the accuracy and relevance of your assistant's responses. And with enhanced synonym matching, our AI is better equipped to understand the nuances of your customer’s queries.

These advancements to our new system gives you control like never before. Responses are automatically tailored for different channels, ensuring your leads receive the right information the right way.

Clients are in control of what the agents discuss placing guardrails on topics and responses. Client-specific facts can be easily managed and augmented, keeping you in the driver's seat.

By providing precise, conversational responses, Answers IQ delivers a more natural and engaging experience for your leads. This not only elevates customer satisfaction but also fosters deeper connections, strengthening the relationship with your brand.

AnswersIQ is more than just an update—it's a major step forward in realistic AI engagement, giving you the tools to connect with customers in a way that feels authentic and timely. Ready to see for yourself?

Start a conversation today at conversica.com.

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