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AI That's Accurate, On-Brand, Safe & Secure

Conversica delivers peace of mind to organizations with its unmatched AI accuracy and security, ensuring seamless and trustworthy interactions with their valued prospects and customers.

Why Trustworthy AI Matters

Precision is Key: Accuracy is Crucial for Delivering Exceptional Experiences

Informed by 1.5B+ conversational interactions

Human-in-the-Loop approach

Blend of proprietary, open source, and third-party models

With Conversica, engage your leads confidently, backed by our unparalleled accuracy and unmatched security

Other solutions use off-the-shelf GPT solutions that can fall short in accuracy for a subpar customer experience with your brand

The communication through the A.I. is spot on. Everything works flawlessly. Most of the time, my customers feel like they are dealing with an actual person.
Curtis Baxter, Parts & Service Director

| David Scott Lee Buick GMC

The Power of Trustworthy AI

Protect Your Leads with Proven AI Expertise – Don’t Settle for Less

At Conversica, we prioritize safety and accuracy with a unique approach, ensuring that you deliver the highest-quality experience to your prospects.

Accuracy You Can Trust

Maximize the impact of every interaction: whether with a person or a bot, prospects expect clear, accurate answers and swift responses.
  • Achieve leading accuracy with our mix of proprietary, open-source, and third-party models
  • Rest assured with safeguards that flag messages for review, preventing autonomous AI decisions
  • Leverage our decades of conversational insights to enhance your AI solutions with proven expertise
AI accuracy features of Conversica

Protect Your Brand: Avoid AI Risks

You've built a brand that commands respect and trust —protect and enhance it with the innovation of Conversica’s leading AI.
  • Retrieval Augmented Generation enhances your content, making RDAs powerful brand advocates
  • Control and fine-tune responses for precise conversations that meet your exact needs
  • Uses a curated phrase library model for precise, impartial interactions—avoiding bias
AI brand protection

Safety and Security You Need

Experience the highest level of safety and security with our conversational AI, built on a strong commitment to safeguarding your data privacy.
  • Enjoy peace of mind with our strong data privacy measures and industry-recognized certifications
  • Seamlessly align opt-out preferences with your MAP or CRM, ensuring easy compliance and respect for customer choices
  • Benefit from enhanced privacy with all conversational data anonymized and encoded before AI submission
Conversica's AI security measures
Considering an AI vendor? Make sure you ask these questions.
Trustworthy AI Vendor Checklist
The Conversica Difference

Safety is Paramount – Secure Interactions are Essential

Facilitating personalized, two-way interactions autonomously is challenging, and ensuring their accuracy is even more difficult. Be cautious about who you trust to deliver such experiences.

Conversica: Accurate, Brand-Aligned, Safe & Secure

Combination of proprietary, open source, and third-party models to ensure we maintain industry leading accuracy

A history of billions of diverse conversations has allowed us to fine-tune our models to near perfection

Advanced methodologies like RAG empower your content to drive our models for accurate and dynamic responses

Other Solutions: Lack the Guardrails Necessary for the Enterprise

Rely solely on the open GPT model, limiting accuracy compared to using a mix of proprietary and third-party models

Limited expertise jeopardizes both your brand and user experience

Scripted bots lead to rigid, less accurate responses, resulting in a poor user experience

Conversica’s Trustworthy AI Approach
Protect Your Brand with Trustyworthy AI
Conversica is the leader in conversational AI solutions that are responsive, on-brand, safe, and secure. Protect your brand while driving more conversions and enhanced customer experiences.
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Conversica’s Trustworthy AI Features
Enterprise-Class Accuracy and Security
Accuracy and security built into every aspect of the platform for the protections the largest enterprises demand.
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Ensemble of Meticulously Tested Models
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Combination of proprietary, open source, and third-party models to ensure we maintain industry leading accuracy.
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Responding to Common Questions
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RDAs use AI to understand the question asked, search the client data and serve up the most relevant answer.
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Identify a Variety of Intents
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We go beyond recognition of positive or negative responses. Our RDAs understand a wide variety of intents & responding accordingly.
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Continuous Learning
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Conversica leverages the latest Transformer models and our purpose-built neural network ensures our RDAs are continuously learning & adapting to new data and guidance.
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Powerfully Human® Intelligence
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Conversica's AI Platform is built on the Five Pillars of Intelligence—Perceive, Understand, Decide, Act, and Learn—fine-tuned to deliver unprecedented accuracy and a human-like experience.
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Ensemble of Meticulously Tested Models
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Combination of proprietary, open source, and third-party models to ensure we maintain industry leading accuracy.

Multi-model approach for dynamic, brand-accurate conversations

Ensemble AI model approach
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Responding to Common Questions
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RDAs use AI to understand the question asked, search the client data and serve up the most relevant answer.

Understands and answers questions that come up in conversation naturally

Brand accurate chat
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Identify a Variety of Intents
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We go beyond recognition of positive or negative responses. Our RDAs understand a wide variety of intents & responding accordingly.

Smart enough to understand the contact's intent

Conversica Conversational AI Platform leverage over 50 intent models optimized to understand a variety of intents
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Continuous Learning
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Conversica leverages the latest Transformer models and our purpose-built neural network ensures our RDAs are continuously learning & adapting to new data and guidance.

Learn, adapt and improve based on interactions and guidance

Conversica is continuously learning and adapting to new information and activity
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Powerfully Human® Intelligence
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Conversica's AI Platform is built on the Five Pillars of Intelligence—Perceive, Understand, Decide, Act, and Learn—fine-tuned to deliver unprecedented accuracy and a human-like experience.

Autonomously perceives, understands, decides, acts and learns

Conversica's Revenue Digital Assistants have the ability to perceive, understand, decide, act and learn all autonomously. See the benefits of natural language processing in conversational ai.

Multi-model approach for dynamic, brand-accurate conversations

Ensemble AI model approach

Understands and answers questions that come up in conversation naturally

Brand accurate chat

Smart enough to understand the contact's intent

Conversica Conversational AI Platform leverage over 50 intent models optimized to understand a variety of intents

Learn, adapt and improve based on interactions and guidance

Conversica is continuously learning and adapting to new information and activity

Autonomously perceives, understands, decides, acts and learns

Conversica's Revenue Digital Assistants have the ability to perceive, understand, decide, act and learn all autonomously. See the benefits of natural language processing in conversational ai.
See Conversica in Action

Frequently Asked Questions

Is customer data used to train models and if so, how?

While we do use data to train our models we exclusively utilize anonymized customer data and historical interactions, thereby safeguarding sensitive information from unauthorized access or misuse.

Our RDAs are trained specifically on your brand’s data which improves the quality of output and overall relevance of responses. We also implement a governance layer on top of the LLM—this helps to validate inputs to and outputs from your LLM to ensure relevance and accuracy.

More Features

Explore Other Capabilities

Discover all the pieces that make our platform the most advanced in the industry.

Conversation Management

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Natural Language Processing

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Omni Channel Multi-Language

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Reports and Analytics Dashboards

See Our Powerfully Human Conversations in Action
Give us 15 minutes and we'll show you how the industry’s most trustworthy Conversational AI platform works in real life. Schedule a live demo today.