Revenue Digital Assistants™ engage customers by using account insights to deliver relevant and tailored product recommendations as well as drive renewal conversations.
Proactively initiate renewals on behalf of your account team well in advance of the renewal date.
Target the right contacts with personalized conversations that highlight new value.
Ensure every customer understands how new products and enhancements can benefit them.
Leverage customer deployment, purchase and usage data to segment and target the right contacts with personalized recommendations..
Conversica: Proactively Qualify New Opportunities
With 50+ models, RDAs respond accurately (98%) and find the best next action for customers.
Answer questions naturally and schedule meetings with the appropriate CSM
Leverage insights from various sources for hyper-personalized conversations that drive conversion
Act swiftly on interest, leveraging data to create the most relevant, personalized conversations.
Everyone Else: One-Size-Fits-All
Inconsistent communication is not tailored to the user or account
Hypersegmentation and personalized messaging is time consuming for CSMs
Reactive, not proactive, communication addressing churn
Need to make a list for each segment and then build a segment-specific conversation
Dynamically generate a full conversation exchange, determining the next best action and using the insights to ensure every touch point is personalized.
Avoid unexpected churn by starting a conversation early, uncovering issues, and confirming details before they hinder renewal.
Common Uses:
Kick off the renewal process with the point of contact by verifying information and setting a meeting
Notify your accounts of promotions and discounts to encourage early renewal
Maximize the product's value by promoting the adoption of essential features and fostering optimization. Utilize insights to tailor announcements, assess interest for expansion, or explore opportunities to acquire additional products, services, or projects.
Cross-sell into different buying centers or locations
Facilitate expansion for accounts approaching capacity limits
Explore customer interest in participating in a beta product
With a 34% conversion rate from 10k customers
Allows small team to cover 37k customers
Considering Conversational AI vendors? Make sure you ask the right questions to find a solution you can trust to interact with customers.
The Q2 2024 Conversation Index is our benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants.
The Q1 2024 Conversation Index is our benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants.