Standard chatbots aren’t meeting enterprise buyers' expectations.

Quickly Scale Your Customer Success Operations with Conversica Revenue Digital Assistants

Customers who are not fully onboarded or maximizing their use of your product are on their way toward churn. You can ensure your customers are successful in using your product by implementing Artificial Intelligence (AI) into your Customer Success and Account Management operations.

Conversica Revenue Digital Assistants for Customer Success help you:

  • Scale your Account Management teams
  • Ensure customers are making the most of their investment in your products & services
  • Easily integrate with your existing CRM to leverage & enhance account data

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Quickly Scale Your Customer Success Operations with Conversica Revenue Digital Assistants

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Customer SuccessExceptional Experiences
Published 10/03/22
3 minutes read

Keep Your Customers Connected and Engaged With Our Conversica Assistants for Customer Success

Customers who are not fully onboarded or maximizing their use of your product are on their way toward churn. You can ensure your customers are successful in using your product by implementing Conversatin Automation into your Customer Success and Account Management operations.

Conversica Revenue Digital Assistants help you scale your Customer Success or Account Management team, and ensure more of your customers are productive and happy with their experience using your product or service. Our Customer Success solution communicates across email and SMS text messaging and integrates easily with your existing tech stack including Salesforce, Microsoft Dynamics, Oracle, HubSpot, and more.

Revenue Digital Assistants engage customers with natural, two-way email conversations. Using relevant messages that elicit genuine responses, Conversica gives customers the attention they need while motivating them to take the next best action leading to greater retention and expansion opportunities.

Conversica helps you immediately scale your operations so your Customer Success team can more aptly manage high customer-to-CSM ratios. We connect you with your customers in a personalized manner to help retain and grow your customer base.

How to Use Conversation Automation for Customer Success

Conversica can engage thousands of customers simultaneously through automated, yet personalized conversations. Scale your existing team with Revenue Digital Assistants and you will be able to:

  • Initiate and manage personal two-way conversations with customers across email, website chat, or SMS text
  • Encourage customers to fully utilize your products
  • Remind customers to renew and identify those who need more attention
  • Invite customers to key customer events, such as Quarterly Business Reviews (QBRs)
  • Gauge customer satisfaction and measure Net Promoter Score (NPS)
  • Conduct customer health checks
  • Drive customer advocacy

Skills to Support Your Customer Success Team From Day One

Conversica Revenue Digital Assistants for Customer Success offer seven skills with over 58 pre-built conversations to support customer engagement. Skills include:

  • UPSELL and CROSS-SELL Customers: Drive interest to buy more
  • DRIVE Customer Health: Communicate with customers to ensure engagement and healthy adoption
  • COLLECT Customer Feedback: Recognize and drive response to customer activity and feedback
  • EXPAND Product Usage: Ensure the full use of your products are enjoyed by your customers
  • RENEW Existing Customers: Drive repeat and restocking purchases, subscription renewals, and spare part orders
  • CONNECT at Events: Invite existing customers to attend events such as customer council meetings, customer conferences, and training webinars to reinforce relationships
  • REQUEST Customer Referrals: Develop new contacts at potential customers
  • ONBOARD New Customers: Ensure new customers complete the onboarding process

Built for Ease-of-Use With the Business User in Mind

Conversica combines sophistication with ease of use. Our Revenue Digital Assistants come with many conversation types prebuilt for simple and immediate deployment. Deliver AI-driven conversations across email, SMS, and website chat to drive customers towards the next best action. Better still, Conversica’s Conversation Editor empowers you, the business user, to update conversations to match your specific needs. The graphical user interface is so simple to use that it removes the need for help from a technical expert. Our engineering and data science teams make sure conversations will perform so that you can focus completely on the purpose of each conversation you decide to deploy.

Subscription and Implementation

Conversica is a cloud-based, SaaS application, so no onsite installations or upgrades are required. Customer Revenue Digital Assistants can be deployed within about two weeks, depending on your requirements. In addition, Conversica can be accessed by any mobile device. Conversica is a subscription service with a variety of tiers to meet your needs.

About Conversica

Conversica’s Revenue Digital Assistants™ (RDAs) supercharge workforces such as marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. With billions of human interactions spanning more than a decade, Conversica’s RDAs have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, Conversica RDAs are Powerfully Human and can hold meaningful conversations at every touchpoint to create brand loyalty and maximize every revenue opportunity. The result is increased operational efficiencies, reduced costs, and improved customer experiences.

To learn more, visit conversica.com and follow the company on Twitter, LinkedIn, and Facebook.

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