Customers are the lifeblood of any business and telecommunications is no exception. This is why many organizations build customer experience teams to more effectively onboard accounts and nurture their existing base.
These customer experience teams—sometimes called customer success or account management teams—offer proactive suggestions for customers to get the most out of the company’s offerings.
But ensuring customer success isn’t easy. High customer-to-account-manager ratios make it difficult to provide a personalized and cohesive experience across accounts. Fortunately, many organizations are adopting Intelligent Virtual Assistants to augment their customer-facing teams.
Read this short eBook to learn how intelligent automation and an Intelligent Virtual Assistant can help create better customer experience management within the telecommunications industry.