We don’t need to tell you there is economic uncertainty right now. If you’re tasked with keeping and growing current customers, you’re probably already seeing some of the signs: businesses tightening their belts, angling for discounts, hinting at a non-renewal or a shorter term. Your own organization is probably pausing hiring or cutting budget to prepare for tough times, leaving you under-resourced.
Despite all that, your net retention goals aren’t changing. In fact, Customer Success teams have even more pressure than ever to maintain the health of the business as acquiring new customers gets more expensive.
Now is the time to put an AI-powered net retention plan in place—amplify your efforts, your customer touch, and value delivered BEFORE customer’s churn plans solidify. And do it without having to hire or fight for headcount in constricting times.
Conversica Chief Customer Officer Ella Dillon leads a conversation on recession-proofing your Customer Success team.