For many companies, the mission to grow revenue from existing customers and boost loyalty through positive brand experiences is sabotaged by capacity issues within customer success teams.
High customer-to-account manager ratios trigger poor customer experiences, bad reviews, low adoption rates and, ultimately, customer churn.
To help customer success teams accomplish their goals, organizations can leverage a series of tools and technologies. But are you sure your brand is implementing the right solutions to help scale your customer success team? How do you balance flexibility and customization against built-in best practices and efficiencies?