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Harness AI and Empower your Customer Success Teams with the Conversica-Gainsight Integration

Leverage the power of conversation automation with the Gainsight-Conversica integration to ensure every customer gets the attention they need.

Key Values

Address Problems Early and Automatically

Conversica AI Assistants keep a keen eye on each and every one of your customer’s health scores and use Gainsight data to trigger a dialogue. By working alongside your CSMs, our AI Assistants help to schedule reviews, address low usage, collect feedback, and more.

Take the Routine
out of Renewals

Eliminate the #1 cause of churn with proactive conversational engagement. Equip your Conversica AI Assistant with Gainsight data and insights including renewal date, type of contract, and client status to best initiate contract renewal requests.

Harness Advocates
to Drive Growth

Turn happy customers into champions for your brand. Conversica AI Assistants leverage the health score, adoption rates, and NPS data to identify successful customers for case studies, online reviews, and expansion or upgrade discussions.

Register for our upcoming webinar on September 20

Join Mike Barnes, Head of ISV & Tech Partnerships at Gainsight and Kendra Matthews, Head of Product Marketing at Conversica on September 20, 2022 to learn more about how this integration will help Customer Success Managers become more proactive with their revenue-driven initiatives.

Register for our upcoming webinar on September 20

Join Mike Barnes, Head of ISV & Tech Partnerships at Gainsight and Kendra Matthews, Head of Product Marketing at Conversica on September 20, 2022 to learn more about how this integration will help Customer Success Managers become more proactive with their revenue-driven initiatives.

Leader Summer
Leader MM
High Performer Enterprise
best usability

“Our Customer Success team manages over 17k dealerships, along with all of their body shops – so utilizing this tool to help cast a huge net has been a game changer. It allows us to provide very targeted messaging in mass, and find the customers that are truly interested in having a deep dive conversation about their business goals.” …Read Review

Carrie W.

Customer Case Studies

OEConnection Better Engages, Retains and Grows Its Base With a
Conversica AI Assistant

“Almost immediately we saw engagement and [opportunities]… Our AI Assistant got dealers to raise their hands and helped increase and improve retention.”

-Carrie Watson Director of Customer Success at OEConnection

Conversica Helps Independent Insurance Brokerage Convert More Internet Leads and Win Back Past Customers

“Conversica was essential to a win back campaign that targeted customers who had canceled a policy in the last year. Over four months, Conversica re-engaged and nurtured 226 past customers and alerted agents when they were ready to buy, resulting in the sale or renewal of 56 policies.”

Check out Our New Data Sheet:

Take Customer Success from Reactive to Proactive With the Conversica-Gainsight Integration

Explore how Gainsight-Conversica integration helps the Customer Success teams be more proactive in driving revenue initiatives.
 

Check out Our New Data Sheet:

Take Customer Success from Reactive to Proactive With the Conversica-Gainsight Integration

Explore how Gainsight-Conversica integration helps the Customer Success teams be more proactive in driving revenue initiatives.
 

How It Works

Customer contact data is added to Conversica via CRM

Conversica calls out to Gainsight using the account ID to get customer data

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Gainsight data triggers personalized, two-way conversations

Request a Demo to Learn More About Our Integration