LIST OF SUBPROCESSORS

Conversica, Inc. and its affiliates use third party subprocessors to assist in the provision of our Services as defined in our Terms of Service located at https://www.conversica.com/terms-of-service/ or other contractual agreement with our customers.

The list of Subprocessors is as follows:

Entity NamePurposeEntity Country
ChiliPiperSchedules meetings with leads using the advanced routing and ensures availability of all attendeesUSA
CI&TAssist in delivery of Conversica training desk servicesBrazil
Cloud ElementsIntegration platform that enables developers to publish, integrate, aggregate and manage all of their APIs; Conversica utilizes this service to integrate to CRM controlled by the customerUSA
Google - DLP ServiceData Loss Prevention API integrated to the data model service to remove Personal Identifiable Information (PII)USA
Google - Translation ServiceTranslation services to dynamically translate between languages using Google’s pre-trained or custom machine learning modelsUSA
HubSpot ConnectIntegration platform that enables developers to publish, integrate, aggregate and manage all of their APIs; Conversica utilizes this service to integrate to CRM controlled by the customerUSA
ScaniiSecurity Software that processes and contains files for malware, phishing, spam and other malicious contentUSA
SmartlingTranslation integration supporting localization of user interfaceUSA
SolarWinds DPM (previously VividCortex)Database performance monitoring application USA
SumoLogicLog aggregation tool utilized for monitoring and supportUSA
TwilioSMS (Text Message) services integrationUSA
Validity (Previously 250ok)E-mail validation and analytics integrationUSA
ZenDesk (Previously Smooch)Sunshine conversations website chat integration and integrated support and ticketing solutionUSA

Last Updated:Last Updated: 4th January 2021

 

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