Continue the Conversation Across Three Channels:
Website Chat, Email, and SMS

Go beyond basic email nurture and chatbots, which require pre-programmed content and complicated workflows. Intelligent Virtual Assistants can autonomously carry a conversation on multiple channels without any heavy lift.

Continue the Conversation Across Three Channels: Chat, Email, and SMS

Intelligent Virtual Assistant’s
Go beyond basic email and chatbots, which require pre-programmed content and complicated workflows. Intelligent Virtual Assistants can autonomously carry a conversation on multiple channels without any heavy lift.

Connected and Cohesive Communication
at Every Stage Across the Customer Lifecycle

Traditional, disconnected email and chatbots are only able to do what a business professional tells them to, sending scripted messages and operating off of pre-defined playbooks. Intelligent Virtual Assistants can independently conduct conversations across website chat, email, and SMS, comprehending responses and crafting messages that determine the next best action – no micromanagement required.

Chat

Use an Intelligent Virtual Assistant to engage with web visitors via chat to quickly direct them to the information they seek, gather contact info, and schedule meetings in real-time for your Sales team.

Email

IVAs email prospects, customers, and partners in a personalized, two-way interaction at scale to drive towards the next best action; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

SMS

Intelligent Virtual Assistants ask for buyer opt-in which allows the IVA to keep the conversation going via text message while your prospects and customers are mobile.

“The level of engagement and response after that fifth or sixth outreach has been tremendous, compared to relying on a rep that has their hands on so many different pots.”

Courtney Blake, Senior Director

Sacramento Kings

One Solution to Support  Multiple Communication  Channels

One Solution to Support Multiple Communication Channels

Conversica offers one solution, an Intelligent Virtual Assistant, that engages with your prospects and customers across multiple channels – Website Chat, Email, and SMS. IVAs can begin a conversation via website chat, use email and SMS to nurture them through a qualification process and pass hot qualified opportunities to customer-facing teams. IVAs can switch between SMS and Email based on your customer’s preferences.

What’s more, IVAs drive greater data integrity in your CRM or Marketing Automation Platform by updating records when a contact provides new contact information at any point during a conversation.

sales performance

Easy Deployment and Faster Time to Value

Select from a best-practice library of 60+ skills and hundreds of conversations optimized for each channel – no need to write a single sentence. Conversation Editor lets you personalize AI-powered conversations to meet the unique needs of your business. Conversica Intelligent Virtual Assistants can be deployed in just two weeks, ready to persistently but politely engage with your website visitors, prospects and customers on the first day on the job.

Easy Deployment and Faster Time to Value

Select from a best-practice library of 60+ skills and hundreds of conversations optimized for each channel – no need to write a single sentence. Conversation Editor lets you personalize AI-powered conversations to meet the unique needs of your business. Conversica Intelligent Virtual Assistants can be deployed in just two weeks, ready to persistently but politely engage with your website visitors, prospects and customers on the first day on the job.
sales performance
One Solution to Support  Multiple Communication  Channels

Unparalleled Channel Validation, Deliverability and Data Quality

Ensure high data integrity and deliverability rates with best-in-class channel validation, deliverability, and data quality capabilities built within the solution. Conversica uses one of the largest email quality networks to check if the email address is valid, and has checks in place to ensure the email messages don’t trigger spam filters.

Conversica classifies email addresses against six key criteria to determine the risk factor for deliverability, suppresses invalid email addresses, flags bounced emails, and updates the status field in your system of record. This ensures clean channels of communication and high performance.

Powered by Industry-Leading Intelligent Automation

Conversica’s Intelligent Automation Platform is a powerful combination of Conversational AI, Deep Learning. and Process Automation that has processed nearly a billion interactions. With so much data flowing through the platform, Intelligent Virtual Assistants have 98% accuracy in initiating, understanding, and responding to an interaction whether it’s on chat, email, or SMS. The decision tree and workflows are automated – no coding or building complicated, time consuming workflows required.
One Solution to Support  Multiple Communication  Channels
One Solution to Support  Multiple Communication  Channels

Powered by Industry-Leading Intelligent Automation

Conversica’s Intelligent Automation Platform is a powerful combination of Conversational AI, Deep Learning. and Process Automation that has processed nearly a billion interactions. With so much data flowing through the platform, Intelligent Virtual Assistants have 98% accuracy in initiating, understanding, and responding to an interaction whether it’s on chat, email, or SMS. The decision tree and workflows are automated – no coding or building complicated, time consuming workflows required.

IVAs are Your Best and Top Performing Teammates:
Drive Engagement While Improving Visibility and Accountability

Marketing

Marketing

Attract Customers at Scale

Capture more leads at the top of the funnel.

Engage with buyers at every stage of the buyer’s journey to find more hot leads in your funnel.

Drive 100% lead coverage to maximize marketing ROI.

Sales

Acquire Customers Faster

Find sales-ready leads faster, significantly reduce sales cycles and increase close rates.

Leads warmed by an IVA are up to 3x more likely to respond to Sales outreach.

Sales can focus on what they do best: developing trusted relationships and closing business.

Customer Success

Customer Success

Grow Customers’ Lifetime Value

Provide relief to your highly-leveraged account teams by promptly sending important messages and notifications.

Engage customers at scale to schedule account reviews and collect product usage and NPS surveys.

Focus on building deeper relationships that help you stay ahead of retention and growth opportunities.

Integrate with Your Existing Technology Stack

Conversica integrates with industry-leading technologies, like Salesforce, Marketo, Hubspot, Eloqua, and more. No need to fully disrupt your current lead management processes.
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