Chief Customer Officer
Dillon brings to Conversica deep expertise in Customer Experience design for fast-growing pre-IPO SAAS companies rooted in loyalty-driven retention and expansion. Before joining Conversica, Ella ran Global Customer Support and Global Customer Success at Outreach.io, supporting their growth through $150M in revenue. Previous to that, Dillon was Vice President of Success Strategy and Operations for DocuSign, taking them from a single product, North American business through IPO. Ella is a graduate of Princeton University with executive education from Stanford University Graduate Hasso Plattner Institute of Design as well as the University of Washington and serves on the Governing Board of the Pacific Science Center.