Chatbots have become an essential tool for businesses looking to enhance their customer experience; in fact, 60% of B2B buyers use chatbots at some point in the buying cycle. But our survey of 250+ enterprise buyers shows the experience is falling far short of their expectations.
Don’t let your chat experience lose revenue for your business. Download the Chatbot Experience Survey Report to learn how to improve your chatbot’s performance.
of B2B buyers will abandon the conversation if the chatbot can’t answer their question
buyers say answers that don't speak to their unique needs will cause them to end a conversation
say the chatbot experience has a significant impact on their evaluation of a vendor