Standard chatbots aren’t meeting enterprise buyers' expectations.
Report

The Chatbot Experience Report

Chatbots have become an essential tool for businesses looking to enhance their customer experience; in fact, 60% of B2B buyers use chatbots at some point in the buying cycle. But our survey of 250+ enterprise buyers shows the experience is falling far short of their expectations.

Don’t let your chat experience lose revenue for your business. Download the Chatbot Experience Survey Report to learn how to improve your chatbot’s performance.

Report

The Chatbot Experience Report

Chatbots have become an essential tool for businesses looking to enhance their customer experience; in fact, 60% of B2B buyers use chatbots at some point in the buying cycle. But our survey of 250+ enterprise buyers shows the experience is falling far short of their expectations.

Don’t let your chat experience lose revenue for your business. Download the Chatbot Experience Survey Report to learn how to improve your chatbot’s performance.

With our report, you'll learn:
What's wrong with the current chatbot landscape
How the chatbot experience impacts enterprise buyers' evaluation of vendors
Specific ways to improve your chat experience to meet customer expectations
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The Chatbot Experience Survey Report
Key Findings

81%

of B2B buyers will abandon the conversation if the chatbot can’t answer their question

4 in 5

buyers say answers that don't speak to their unique needs will cause them to end a conversation

1/3

say the chatbot experience has a significant impact on their evaluation of a vendor

Is Your Chatbot Delivering Revenue Wins or Driving Buyers Away?
2023 is the year of experience, and chatbots are front & center in the race to deliver against rising customer expectations. With the hype around new Natural Language Generation models like ChatGPT, all eyes are on chat. In the face of next-gen AI-powered chat capabilities, garden variety chatbots—scripted, impersonal lead capture pop-ups—fail to meet minimum experience requirements to turn interest into revenue. Make sure your chatbot experience meets the needs of your buyers AND your business. Don't miss the Conversica Chatbot Experience Survey Report.
The Chatbot Experience Survey: How Satisfied Are Enterprise Buyers?
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