Report: 451 Research Report: Augmenting Customer Success with Intelligent Virtual Assistants
But when Customer Success teams struggle with high customer-to-account-manager ratios, opportunities to proactively assist and drive customer health becomes difficult.
Check out this Business Impact brief from 451 Research, a part of S&P Global, to read about:
- How Customer Success teams can leverage Intelligent Virtual Assistants to accelerate revenue growth and reduce operating costs,
- How Customer Success teams benefit from greater persistence and scalability using an Intelligent Virtual Assistant,
- And how an “augmented workforce” can simultaneously benefit Customer Success teams and the customers they serve.