Report: 451 Research Report: The Augmented Workforce A Maturity Model for Intelligent Virtual Assistant Usage

Chatbots are a familiar piece of the customer experience landscape as these simple, rules-based technologies help manage FAQs, routing and notifications. However, organizations looking for a more robust solution should consider an Intelligent Virtual Assistant (IVA).

Intelligent Virtual Assistants leverage artificial intelligence (AI), Natural-Language Understanding (NLU), Natural-Language Generation (NLG), and deep learning to engage contacts in human-like, two-way conversations at scale across website chat, email and SMS text messaging.

The difference between an IVA and a simple chatbot is the maturity of the technology powering the solution.

Read this Maturity Model from 451 Research, a part of S&P Global, to find out about:

  • The four stages of autonomous assistants for the front-office
  • How an IVA improves Customer Success team workflows
  • And how to deliver a better experience for your customers.
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451 Research Report: Augmenting Sales with Intelligent Virtual Assistants

Report: 451 Research Report: The Augmented Workforce A Maturity Model for Intelligent Virtual Assistant Usage

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