Report: 451 Research Report: The Augmented Workforce A Maturity Model for Intelligent Virtual Assistant Usage
Intelligent Virtual Assistants leverage artificial intelligence (AI), Natural-Language Understanding (NLU), Natural-Language Generation (NLG), and deep learning to engage contacts in human-like, two-way conversations at scale across website chat, email and SMS text messaging.
The difference between an IVA and a simple chatbot is the maturity of the technology powering the solution.
Read this Maturity Model from 451 Research, a part of S&P Global, to find out about:
- The four stages of autonomous assistants for the front-office
- How an IVA improves Customer Success team workflows
- And how to deliver a better experience for your customers.