Recession-Proof: Using AI to Retain and Grow Customers in a Downturn

We don’t need to tell you there is economic uncertainty right now. If you’re tasked with keeping and growing current customers, you’re probably already seeing some of the signs: businesses tightening their belts, angling for discounts, hinting at a non-renewal or a shorter term. Maybe your own organization is pausing hiring or cutting budget to prepare for tough times, leaving you under-resourced.

Despite all that, your net retention goals aren’t changing. In fact, Customer Success teams have even more pressure than ever to maintain the health of the business as acquiring new customers gets more expensive.

Now is the time to put an AI-powered net retention plan in place—amplify your efforts, your customer touch, and value delivered BEFORE customer’s churn plans solidify. And do it without having to hire or fight for headcount in constricting times.

Join Conversica Chief Customer Officer Ella Dillon for a conversation on recession-proofing your Customer Success team. We’ll cover:

  • Rising customer expectations and the problem with standard one-to-many tech touches;
  • The customer conversations you must prioritize to avoid churn and expand accounts; and
  • How to use AI to scale your existing CS team and blow your net retention numbers out of the water.

Recession-Proof: Using AI to Retain and Grow Customers in a Downturn

Recession-Proof: Using AI to Retain and Grow Customers in a Downturn

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