Conversica named a Leader in The Forrester Wave™: Conversation Automation Solutions for B2B, Q1 2024

Responsible Disclosure Policy


Conversica is committed to ensuring the security of its customers and systems by protecting customer data from unwarranted disclosure and its systems from unauthorized access. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We want security researchers to feel comfortable reporting vulnerabilities they’ve discovered – as set out in this policy – so we can fix them and keep our systems and the data entrusted to us secure.  This policy reflects our values and upholds our sense of responsibility to security researchers who share their expertise with us in good faith.


If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and Conversica will not recommend or pursue legal action related to your research.


Under this policy, “research” means activities in which you:


Once you’ve established that a vulnerability exists or encountered any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.


All systems and services associated with the following domain are in scope:


Likewise, subdomains of each listing, unless explicitly excluded, are always in scope.  

Vulnerabilities found in non-Conversica systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). 

If you aren’t sure whether a system or endpoint is in scope or not, contact [email protected] before starting your research or at the security contact for the system’s domain name as listed at 

Typical Vulnerabilities Accepted:

Use the Responsible Disclosure Form (below) OR the email address [email protected] to alert us to vulnerabilities in our software or environments which threaten the confidentiality, integrity or availability of our data, software, or services, or our customers’ data. Examples of such vulnerabilities include:

Typical Out of Scope Vulnerabilities:

When reporting vulnerabilities, please consider (1) attack scenario/exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

Rules of Engagement

Security researchers must not:

Security researchers may:

Security researchers must:

Reporting a Vulnerability

We accept vulnerability reports via the Responsible Disclosure Form (below). Reports may be submitted anonymously.  We do not support PGP-encrypted emails at this time.

Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. 

By submitting your report, you are indicating that you have read, understand, and agree to the guidelines described in this policy for the conduct of security research and disclosure of vulnerabilities or indicators of vulnerabilities related to Conversica information systems, and consent to having the contents of the communication and follow-up communications stored on a Conversica information system.

In order to help us triage and prioritize submissions, we recommend that your reports:


Conversica is committed to timely correction of vulnerabilities. However, we recognize that public disclosure of a vulnerability in absence of a readily available corrective action likely increases versus decreases risk. Accordingly, we require that you refrain from sharing information about discovered vulnerabilities for 90 calendar days after you have received our acknowledgement of receipt of your report. If you believe others should be informed of the vulnerability prior to our implementation of corrective actions, we require that you coordinate in advance with us.

We may share vulnerability reports with any affected vendors. We will not share names or contact data of security researchers unless given explicit permission.


For Conversica Responsible Disclosure Policy Program Acknowledgments please see the RDP Program Acknowledgments Section (below)


Questions regarding this policy may be sent to [email protected]. We also invite you to contact us with suggestions for improving this policy.

Responsible Disclosure Submission Form

DP Program Acknowledgments

Conversica appreciates the professionalism and support of all the security researchers who help us deliver on our mission.

Those researchers who agreed to be publicly acknowledged for their effort, are listed below.