Responsible Disclosure Policy

 

Conversica is committed to ensuring the security of its customers and systems by protecting customer data from unwarranted disclosure and its systems from unauthorized access. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We want security researchers to feel comfortable reporting vulnerabilities they’ve discovered – as set out in this policy – so we can fix them and keep our systems and the data entrusted to us secure.  This policy reflects our values and upholds our sense of responsibility to security researchers who share their expertise with us in good faith.

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and Conversica will not recommend or pursue legal action related to your research.

Under this policy, “research” means activities in which you:

• Notify us as soon as possible after you discover a real or potential security issue.

• Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.

• Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish command line access and/or persistence, or use the exploit to “pivot” to other systems.

• Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.

• You do not intentionally compromise the privacy or safety of Conversica personnel or any third parties.

• You do not intentionally compromise the intellectual property or other commercial or financial interests of Conversica, or any third parties.

 

Once you’ve established that a vulnerability exists or encountered any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.

All systems and services associated with the following domain are in scope:

• https://my.conversica.com

• https://integrations-api.conversica.com 

 

Likewise, subdomains of each listing, unless explicitly excluded, are always in scope.  

Vulnerabilities found in non-Conversica systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). 

If you aren’t sure whether a system or endpoint is in scope or not, contact [email protected] before starting your research or at the security contact for the system’s domain name as listed at https://lookup.icann.org/en/lookup 

Use the Responsible Disclosure Form (below) OR the email address [email protected] to alert us to vulnerabilities in our software or environments which threaten the confidentiality, integrity or availability of our data, software, or services, or our customers’ data. Examples of such vulnerabilities include:

• OWASP Top 10 vulnerability categories

• Other vulnerabilities with demonstrated impact

When reporting vulnerabilities, please consider (1) attack scenario/exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

• Theoretical vulnerabilities

• Informational disclosure of non-sensitive data

• Reports from automated tools or scans without a working Proof of Concept

• Attacks requiring MITM or physical access to a user’s device.

• Social Engineering of our employees, customers, partners, etc.

• Assessment of Conversica’s physical facilities such as offices.

• Test any system other than the systems set forth in the ‘Scope’ section above,

• disclose vulnerability information except as set forth in the ‘Reporting a Vulnerability’ and ‘Disclosure’ sections below,

• engage in physical testing of facilities or resources,

• engage in social engineering,

• send unsolicited electronic mail to Conversica users, including “phishing” messages,

• execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,

• introduce malicious software,

• test in a manner which could degrade the operation of Conversica systems; or intentionally impair, disrupt, or disable Conversica systems,

• test third-party applications, websites, or services that integrate with or link to or from Conversica systems,

• delete, alter, share, retain, or destroy Conversica data, or render Conversica data inaccessible, or,

• use an exploit to exfiltrate data, establish command line access, establish a persistent presence on Conversica systems, or “pivot” to other Conversica systems.

• View or store Conversica nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

• cease testing and notify us immediately upon discovery of a vulnerability,

• cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,

• purge any stored Conversica nonpublic data upon reporting a vulnerability.

We accept vulnerability reports via the Responsible Disclosure Form (below). Reports may be submitted anonymously.  We do not support PGP-encrypted emails at this time.

Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. 

By submitting your report, you are indicating that you have read, understand, and agree to the guidelines described in this policy for the conduct of security research and disclosure of vulnerabilities or indicators of vulnerabilities related to Conversica information systems, and consent to having the contents of the communication and follow-up communications stored on a Conversica information system.

In order to help us triage and prioritize submissions, we recommend that your reports:

• Describe the vulnerability, where it was discovered, and the potential impact of exploitation.

• Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).

Conversica is committed to timely correction of vulnerabilities. However, we recognize that public disclosure of a vulnerability in absence of a readily available corrective action likely increases versus decreases risk. Accordingly, we require that you refrain from sharing information about discovered vulnerabilities for 90 calendar days after you have received our acknowledgement of receipt of your report. If you believe others should be informed of the vulnerability prior to our implementation of corrective actions, we require that you coordinate in advance with us.

We may share vulnerability reports with any affected vendors. We will not share names or contact data of security researchers unless given explicit permission.

For Conversica Responsible Disclosure Policy Program Acknowledgments please see the RDP Program Acknowledgments Section (below). 

Questions regarding this policy may be sent to [email protected]. We also invite you to contact us with suggestions for improving this policy.