Is your revenue team ready for what's next?
Customer Success isn’t just a team or function, it’s a way of doing business that puts the customer first. Customer Success Managers (CSMs) are in the unique position to be in direct conversation with a company’s customers and internal stakeholders. CSMs help retain existing revenue and make sure customers are satisfied so they are more likely to purchase further products and services.
The majority (60%) of Customer Success leaders say growing revenue by selling more to existing customers is one of their top priorities in 2023. This has put Customer Success in the limelight, and for good reason. Businesses are extremely cautious about investing in new customer acquisition amid today’s uncertain economy. In order to drive incremental revenue, organizations are putting greater emphasis on retaining and growing existing customers.
As Customer Success teams experience capacity strain and high customer-to-account-manager ratios, they are forced to pick and choose which customers to prioritize over others. This can lead to inconsistent and even poor client satisfaction ratings, which results in churn. With only so many hours in a day, it’s impossible for even your highest-performing employees to give every customer the attention they are looking for.
Enter Conversation Automation. By augmenting your human workforce with AI tools like Conversation Automation, businesses empower Customer Success teams to be more effective in scaling customer engagements as well as providing faster and more personalized communication.
Conversational AI for Customer Success empowers higher scale and efficiency as AI assistants solve the issue of imbalanced CSM-to-customer ratios without requiring more staff. Below are six uses for Conversation Automation:
Conversational AI reduces cost and risk by delivering consistent engagement with every customer without adding headcount. This technology also increases revenue and retention through higher cross-sell and upsell opportunities, while also driving down churn rates.
Customer Success teams have even more pressure than ever to maintain the health of the business as acquiring new customers gets more expensive. Watch our on-demand webinar to learn how to use AI to recession-proof your CS team.
Conversica is the only Conversational AI platform fueled by billions of human interactions spanning over a decade, making our Revenue Digital Assistants intelligent enough to deliver Powerfully Human™ conversations at scale. Customer Success teams that leverage Conversica’s Revenue Digital Assistants have seen 44x ROI and 125%+ net dollar retention.
The insights gleaned from augmenting your workforce with Conversational AI allows for optimized customer engagements at scale. Request a demo to see Conversica in action today!
Let us show you how our Powerfully Human™ digital assistants can help your team unlock revenue. Get the conversation started today.