Is Your Legacy Chatbot Holding You Back?

Your Legacy Chat Solution Should 🚫NOT🚫 Hold Your Lead Outreach Back

In today’s digital landscape, providing exceptional web experiences and capturing high-quality leads is crucial for business success. Conversica customers know the value actual, AI-powered Revenue Digital Assistants™ provide.

However, if you’re using a traditional scripted chatbot, you no doubt have noticed that rigid chat experiences often fall short of meeting the evolving expectations services like ChatGPT have set.

That’s where an enterprise-grade service like Conversica Chat can revolutionize your web engagement. Let’s explore how to enhance your chat strategy, overcome common challenges and provide unparalleled value tailored to your needs.

Redefining Web Engagement with Conversica Chat

First things first: What is Conversica Chat?

Conversica Chat is a game-changing, enterprise-grade addition to an existing Conversica ecosystem. Powered by cutting-edge GPT technology, Conversica Chat offers a dynamic, human-like conversational experience that outperforms traditional chatbots in terms of personalization and relevance.

What Does Conversica Chat Mean for Conversica Users?

Let’s dive into the unique benefits Conversica Chat provides for those using a legacy chat solution:

• Capitalize on end-to-end capabilities: If you’re already using Conversica, you’ve made an investment in Conversica’s comprehensive suite of solutions and have seen what a Revenue Digital Assistant can do for your team. By introducing Conversica Chat on your website, you can further leverage the power of RDAs to capture qualified inbound leads on your website and follow up with them asynchronously via email or SMS, maximizing the impact of your chat strategy across every channel.
• Leverage your existing business case: You understand the value AI-powered solutions provide in driving lead conversion. Conversica Chat builds on this foundation, allowing you to capture and qualify incoming leads to leverage your existing business case and take your chat efforts to the next level.
• Utilize your chat budget effectively: You have allocated a budget for chat solutions, recognizing their importance in your Marketing and Sales efforts. By incorporating Conversica Chat into your ecosystem, you can make the most of your budget and achieve a quick, seamless implementation.

You Don’t Have to Settle with Your Legacy Chat Solution

Are you tired of high chat abandonment rates? What about building time-consuming workflows? Or not getting the expected value from chat leads?

Chat should always be an asset and not a bottleneck for business operations. Let’s explore how Conversica Chat directly addresses the unique challenges businesses encounter today, while also meeting the evolving consumer expectations:

Limited and Easy Maintenance

If you’re currently using a scripted chat experience, you may find it challenging to set up and maintain. Manually creating scripts and workflows can be time-consuming, and time is money! Conversica Chat simplifies this process by learning from client-specific datasets, reducing the burden of maintenance and ensuring that your Revenue Digital Assistant is ready to engage with customers from day one.

Improving Lead Quality

With its dynamic conversation capabilities, Conversica Chat engages visitors, captures valuable data for leads that are of interest to your business, and ensures that every lead is conversation qualified in a Powerfully Human^®️ way before passing them on to your Sales team.

Enhancing Customer Experience

Visitors often abandon chat and your site altogether when they can’t find relevant answers quickly or feel forced to provide their contact information prematurely. Conversica addresses this issue by delivering personalized and relevant responses, cultivating leads through email or SMS and ensuring a seamless and timely experience across channels.

Let’s Look at an Example

Conversica users recognize the importance of engaging with prospects who have previously expressed interest and nurturing those relationships with our Cultivate skill. So what would a true end-to-end experience look like with Conversica Chat?

Let’s say a prospect comes to your site looking for information about your expense reporting product. They open up your chat assistant to see if they can get more information and pricing.

Now, this could be where the conversation ends. The lead could appear as one of the many chat leads in your CRM that a rep would need to follow up on.

But it doesn’t have to end there. You can reduce Marketing funnel leakage by having these leads mapped to the Fresh Contacts conversation available with the Cultivate skill. This conversation reaches out to leads who have previously expressed interest in some manner but have not asked to speak with a representative yet.

Here’s an example of what that could look like:

By combining the user experience of a GPT-powered chat solution with the persistence and timeliness of your RDA, you can truly harness the power of the Conversica Growth Workforce™.

What’s Next?