Customer Success AI Assistant

Hire an AI Assistant and choose the plan
that’s right for your business.

Promote your AI Assistant as you need more skills for broader coverage of the customer journey.

Junior
Customer Success AI Assistant

Select 1 of 8 skills
1 primary language

Most Popular!

Senior
Customer Success AI Assistant

Select 3 of 8 skills
1 primary language

Expert
Customer Success AI Assistant

All 8 available skills
1 primary language

UPSELL and CROSS-SELL Customers

Drive interest to buy more; e.g. capacity expansions and upgrades to existing products (or different products) in the same or different buying centers

RENEW Existing Customers

Drive repeat and restocking purchases, subscription renewals, and spare part orders; recover recently lost accounts (less than 60 days), etc.

DRIVE Customer Health

Communicate with customers to ensure engagement and healthy adoption, e.g. schedule reviews, address low usage, account team transition, etc.

CONNECT at Events

Invite existing customers to attend events such as customer council meetings, customer conferences, and training webinars to reinforce relationships

COLLECT Customer Feedback

Recognize and drive response to customer activity and feedback, e.g. promote online reviews, reach out to take NPS and other surveys

REQUEST Customer Referrals

Develop new contacts at potential customers; new contacts may be at new accounts but also at new business units at an existing account

EXPAND Product Usage

Ensure the full use of your products are enjoyed by your customers, encourage adoption of key capabilities, and drive product consumption

ONBOARD New Customers

Ensure new customers complete the onboarding process; encourage product registration and promote training and skills development

UPSELL and CROSS-SELL Customers

Drive interest to buy more; e.g. capacity expansions and upgrades to existing products (or different products) in the same or different buying centers

RENEW Existing Customers

Drive repeat and restocking purchases, subscription renewals, and spare part orders; recover recently lost accounts (less than 60 days), etc.

DRIVE Customer Health

Communicate with customers to ensure engagement and healthy adoption, e.g. schedule reviews, address low usage, account team transition, etc.

CONNECT at Events

Invite existing customers to attend events such as customer council meetings, customer conferences, and training webinars to reinforce relationships

COLLECT Customer Feedback

Recognize and drive response to customer activity and feedback, e.g. promote online reviews, reach out to take NPS and other surveys

REQUEST Customer Referrals

Develop new contacts at potential customers; new contacts may be at new accounts but also at new business units at an existing account

EXPAND Product Usage

Ensure the full use of your products are enjoyed by your customers, encourage adoption of key capabilities, and drive product consumption

ONBOARD New Customers

Ensure new customers complete the onboarding process; encourage product registration and promote training and skills development

UPSELL and CROSS-SELL Customers

Drive interest to buy more; e.g. capacity expansions and upgrades to existing products (or different products) in the same or different buying centers

RENEW Existing Customers

Drive repeat and restocking purchases, subscription renewals, and spare part orders; recover recently lost accounts (less than 60 days), etc.

DRIVE Customer Health

Communicate with customers to ensure engagement and healthy adoption, e.g. schedule reviews, address low usage, account team transition, etc.

CONNECT at Events

Invite existing customers to attend events such as customer council meetings, customer conferences, and training webinars to reinforce relationships

COLLECT Customer Feedback

Recognize and drive response to customer activity and feedback, e.g. promote online reviews, reach out to take NPS and other surveys

REQUEST Customer Referrals

Develop new contacts at potential customers; new contacts may be at new accounts but also at new business units at an existing account

EXPAND Product Usage

Ensure the full use of your products are enjoyed by your customers, encourage adoption of key capabilities, and drive product consumption

ONBOARD New Customers

Ensure new customers complete the onboarding process; encourage product registration and promote training and skills development

While you can start with one AI Assistant, most of our customers work with multiple Conversica AI Assistants to augment their workforce.

Contact us to learn how we can help you build high performance teams.

Frequently Asked Questions

What is a Conversica AI Assistant?

Conversica® AI Assistants are software as a service solutions and help you automatically engage with prospects and customers via personalized two-way conversations over email and SMS/text and in multiple languages. Conversica’s AI Assistant captures contact information from your database using custom variables and triggers. It then reaches out to these contacts based on specific criteria and using pre-approved messaging. The AI-powered assistant initiates contact, intelligently interprets replies, and crafts personalized responses to engage contacts and drive action. Your Conversica AI Assistant canvasses all the available contacts and does all the grunt work.

What is a conversational skill?

A conversational skill is a capability of a Conversica AI Assistant. It represents a group of conversation types that the AI assistant can have with a lead, prospect, or customer that are particularly well suited for a given scenario or use case. Each conversational skill of the Conversica Customer Success AI Assistant maps to a specific scenario within the customer journey. For example, the “UPSELL and CROSS-SELL Customers” skill gives you access to a robust set of conversation types for the AI Assistant to reach out to drive interest to purchase additional products such as capacity expansions or upgrades, or completely new products.

What is the Conversica platform?

The Conversica AVA.AI™ Conversational AI platform bundles the ability to administer and manage conversations, reporting capabilities, and the ability to import third party data and integrate with third party systems. Access to the Conversica platform is included with each AI Assistant at no additional charge.

What are contacts?

A contact is defined as a unique email address or phone number. For licensing purposes, contacts are counted at the platform level and shared across Conversica AI Assistants.

When do I need multiple AI Assistants?

Many of our customers have the need for multiple AI Assistants who serve multiple customer segments, multiple departments, multiple geographic regions, multiple language regions, or multiple product lines. Many of our customers start out with just one or two AI Assistants.

How do you define a language?

Today, Conversica AI Assistants speak English. A continuously growing subset of our AI Assistant’s skills and conversations are available in Spanish, German, Portuguese, French, and Japanese. It’s our goal to reach full coverage of all skills and conversations across all languages in the future.

I am not sure what skills are best for my situation. How do I get started fastest?

Our most popular AI Assistant is the Senior AI Assistant which has three skills. The most commonly used conversational skills are Upsell and Cross-sell Customers, Drive Customer Health, and Collect Customer Feedback. However, you should select the skills that best fit your specific needs and situation.

Ready to see how Conversica AI Assistants can augment your workforce?