Conversica named a Leader in The Forrester Wave™: Conversation Automation Solutions for B2B, Q1 2024

How Our Conversational AI Platform Personalizes Your Marketing Efforts

Conversica

Find the best leads in your database
Find the best leads in your database
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Artificial IntelligenceBuilding Pipeline
Published 08/12/20
1 minutes read

Today at Conversica, we celebrated another technology milestone and delivered advanced new capabilities to the Conversica Conversational AI platform which powers the millions of front-office conversations between people and Revenue Digital Assistants. These capabilities give business users even more freedom and flexibility to personalize their AI-powered conversations with prospects and customers while still benefiting from the hundreds of proven pre-built conversations that allow Conversica’s Revenue Digital Assistants to be productive from day one.

Users of this newly released version will benefit from a completely reimagined Conversation Editor, expanded our conversation library, and added visualizations of conversation flows. These easier-to-use interfaces and additional controls over the Conversica Conversational AI platform allow business users to focus more precisely on the purpose of each conversation they wish to deploy while Conversica’s data science and engineering teams make sure the conversations result in faster time to value and greater outcomes.

New Customer Success AI Assistant Tutorial for Conversation Editor

In a tutorial on our Conversation Editor page, Melia Spath, a Senior Customer Success Manager at Conversica, shows how Conversica’s Revenue Digital Assistant for Customer Success helps with account retention, scheduling reviews, and up-selling to current customers. Malia also demonstrates how easy it is to set up a fresh campaign using our next-generation Conversation editor. She shows how to map a conversation to the UPSELL/CROSS-SELL Skill within our C Revenue Digital Assistant for Customer Success to target any customer that may be right for an upgrade including how to easily navigate to the Conversation tab in the Conversica environment, select the UPSELL/CROSS SELL feature, map a new conversation, add an ID, change the status to active, and view the exchanges with your Revenue Digital Assistant.

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