Is your revenue team ready for what's next?
It wasn’t that long ago that artificial intelligence (AI) was viewed as science fiction. Today, most people interact with an AI without even realizing it—through apps, predictive software, analytics tools, and more. In fact, AI is becoming so commonplace that it’s often invisible.
But beyond these common examples is another type of AI helping to deliver personalized communications between people and technologies known as Conversational AI.
Let’s explore what Conversational AI is, how it is used by businesses to interact with customers, and its benefits.
What Is Conversational AI?
Conversational AI combines artificial intelligence with natural-language processing (NLU and NLG) and Machine Learning technologies to engage contacts in two-way, human-like conversations at scale to drive business outcomes. In other words, it can autonomously craft and deliver messages to a contact, understand and interpret the messages coming back from the contact, respond appropriately, and learn over time.
These AI-driven conversations can be delivered across multiple channels including website chat, email, SMS, voice, and social messaging.
What Are Some Examples of Conversational AI?
Conversational AI is a fairly broad category. So, let’s drill down into a few examples:
Conversational AI is here and is making practical contributions to our personal and professional lives. While Conversational AI is out of its infancy, it’s still maturing and likely to take great strides in its development in the near future.
How Do Businesses Use Conversational AI?
More and more businesses are adopting Conversational AI to augment their revenue-generating teams. Here’s a quick look at how different customer-facing teams use Conversational AI:
What Are the Benefits of Conversational AI?
Conversational AI is revolutionizing the way we do business. Benefits of adopting a Conversational AI solution include:
Interested in learning more about what AI can do for your business? Check out our on-demand webinar: The AI Revolution Is Coming to Every Stage of Your Buyer’s Journey.
Conversation Automation tools, like Revenue Digital Assistants™, scale two-way, human-like outreach that engages every contact to find revenue opportunities faster. Learn how to turbocharge your revenue teams to generate more revenue, faster in this eBook.
Let us show you how our Powerfully Human®️ digital assistants can help your team unlock revenue. Get the conversation started today.