Check in with every customer using personalized two-way conversations that drive adoption, increase retention and deliver an exceptional customer experience.
Empower your Customer Success team to give the experience your customers deserve. Unlike Customer Success platforms, Revenue Digital Assistants™ use AI to work autonomously, take action based on insights and initiate meaningful conversations with every customer.
Continually monitor performance, collect feedback, and leverage insights to take quick action.
Drive higher engagement rates that generate more revenue for your team.
Stay in contact through onboarding, follow up on usage trends, and encourage advocacy to retain and grow your accounts.
Deliver a tailored touch to every customer with personalized emails crafted by your AI-powered assistant.
ROI
Net Dollar Retention
of low-usage customers connected to CSM
Discover how industry leaders are using Revenue Digital Assistants to transform their Customer Success teams, deliver powerful customer experiences and grow their customer base.
Allows small team to cover 37k customers
With a 34% conversion rate from 10k customers
Conversica is the only solution fueled by billions of human interactions spanning over a decade, making our Revenue Digital Assistants intelligent enough to deliver prompt, personal and Powerfully Human®️ conversations at scale.
Provide an onboarding concierge to facilitate the process & provide best practices. Regularly engage & maintain an open line of communication with all customers, highlighting account changes, reviewing results, driving adoption & exploring growth.
Common uses include:
Checking in during onboarding to offer tips to improve the experience
Scheduling account reviews on CSMs' behalf
When usage is declining, start a conversation to learn why
Avoid unexpected churn by starting a conversation early, uncovering issues, and confirming details before they hinder renewal.
Kick off the renewal process with the point of contact by verifying information and setting a meeting
Notify your accounts of promotions and discounts to encourage early renewal
Maximize the product's value by promoting the adoption of essential features and fostering optimization. Utilize insights to tailor announcements, assess interest for expansion, or explore opportunities to acquire additional products, services, or projects.
Cross-sell into different buying centers or locations
Facilitate expansion for accounts approaching capacity limits
Explore customer interest in participating in a beta product
Solicit feedback on customer activities & take action on the results, product usage, and surveys, setting meetings to explore issues or encourage reviews from promoters. Continuously mine satisfied customers for shareable stories and new referrals.
Encourage participation & following-up on NPS surveys
Solicit product or beta feedback & encourage online reviews
Gauge interest in providing a written or video testimonial
Bring us onto the team. Conversica seamlessly integrates into your existing tech stack to utilize insights and triggers across multiple platforms. See all of our supported integrations.
Take a deep dive into Conversational Customer Success and explore how you can accelerate your team’s path to success.
Conversica is named a Leader in the Forrester Wave™ Conversation Automation Solutions for B2B, Q1 2024 with the highest score for strategy.
The 2023 Year-End Conversation Index is our benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants across use cases, industries, and geographic regions.
The Conversica Conversation Index is the industry’s first benchmark report examining the performance of Generative AI-powered conversations for business use, with detailed insights and trends for buyer responsiveness to Conversica Revenue Digital Assistants across use cases, industries, and geographic regions.
Deliver conversational Customer Success experiences designed to drive revenue and growth for your team. What can our Revenue Digital Assistants do for your Customer Success team today?