Standard chatbots aren’t meeting enterprise buyers' expectations.

Meet Your New Customer Success Specialist

Check in with every customer using personalized two-way conversations that drive adoption, increase retention, and deliver an exceptional customer experience.

Increase Customer Lifetime Value
Grow Your Brand
Advocates
Scale Team Capacity With Ease
Powering the workforce of leading companies worldwide
OE Connection Logo
martindale hubble logo
The Impact

Unlock Revenue with Conversational Customer Success

Empower your revenue team to give the experience your customers deserve. Unlike customer success platforms, Revenue Digital Assistants™ work autonomously to take action based on insights and initiate meaningful conversations with every customer.

Move From Reactive to Proactive Customer Engagement

Continually monitor performance, collect feedback, and leverage insights to take quick action.

Shine a light on all revenue and expansion opportunities

Drive higher engagement rates that generate more revenue for your team.

Delight customers and drive health

Stay in contact through onboarding, follow up on usage trends, and encourage advocacy to retain and grow your accounts.

Scale the engagements of your best CSMs

Deliver a tailored touch to every customer with personalized emails crafted by your AI assistant.

Customer Success teams see big results with Conversica
44x

ROI

125%+

Net Dollar Retention

29%

of low-usage customers connected to CSM

Customer Success Use Cases

Grow Every Customer Seamlessly with Conversation Automation

Improve Customer Health and Retention

  • Revenue Digital Assistants™ deliver personalized one-on-one customer conversations that help you monitor, retain, and grow your existing customer base.
  • Continuously monitor health score, usage numbers, and NPS scores to determine overall performance, uncover potential issues early, and avoid unexpected churn.
  • Leverage insights across platforms to take quick action and initiate meaningful interactions with every customer.
Use AI to build your next-gen Customer Success team
Watch the webinar

Uncover Opportunities to Maximize Your Growth

  • Revenue Digital Assistants™ inform customers and gauge interest in relevant updates, product enhancements, and expansion opportunities.
  • Revenue Digital Assistants™ keep insights-driven conversations going autonomously before handing off to a CSM when a customer's interest is piqued and they’re ready to talk.
  • Make renewals and upsells a breeze with Revenue Digital Assistants™ that facilitate regular strategic account reviews to gauge interest in expansion.
Martindale-Hubbell doubled their upsell revenue YoY
Read the blog

Harness the Power of Brand Advocates

  • Proactive outreach uncovers customers willing to share their experience with reviews, case studies, and referrals.
  • Delight customers with tailored experiences that keep adoption high, churn low, and gauge interest in expansion.
  • Programatically encourage customers to share their feedback and successes so CSMs don't have to.
Scale your Customer Success operations with Conversica
Download the data sheet
The Power of the Platform

Harness The Brain Power of Conversational AI to Build Your Conversica Growth Workforce™

Conversica is the only solution fuelled by billions of human conversations spanning over a decade, making our Revenue Digital Assistants™ intelligent enough to deliver prompt, personal, and Powerfully Human™ conversations at scale.

Leverage insights to deliver meaningful conversations, every time
Seamlessly transfer conversations to CSMs when appropriate
Integrations Icon
Most common use cases, ready out of the box
UPSELL & CROSS-SELL Customers

Meet expectations by growing customer revenue and expanding adoption

Your Revenue Digital Assistant for Customer Success can gauge your customers interest level in purchasing additional products, services or projects.

Common uses include (1) upselling capacity expansions or upgrades and (2) cross-selling different products into the same buying center or the same product into different buying centers.

DRIVE Customer Health

Don’t start from scratch, maintain a healthy relationship with existing customers

Regularly communicate with customers to ensure engagement and healthy adoption. Invite clients to meet you at an event or inform them of an account team transition.

Common uses include (1) scheduling routine account reviews to report on performance and (2) sending awareness tips to improve product usage.

COLLECT Customer Feedback

Keep a pulse on your customers by collecting feedback on a regular basis

Drive response to customer feedback, reviews, surveys, and more and use these insights to continue to build relationships and grow your accounts.

Common uses include (1) sending a survey to your customer after onboarding for feedback on the process and (2) encouraging the completion of the semi-annual NPS survey by sending timely reminders.

EXPAND Product Usage
Pre Event Outreach Icon

Gently nudge your customers into the adoption of a newly purchased product

Ensure products are being used by customers and end users by driving adoption of key features, product updates, and planned maintenance notifications.

Common uses include (1) providing a series of step-by-step guides to accelerate the ramp-up time and (2) when a specific product usage metric is declining, starting a conversation .

RENEW Existing Customers

Drive repeat purchases or renew subscriptions by facilitating an easy renewal process

Avoid unexpected churn by leveraging a Revenue Digital Assistant for Customer Success to uncover potential issues early

Common uses include (1) avoiding churn by sending automatic renewal reminders to customers and (2) attempting to renew subscriptions on recently lost accounts by staying in touch.

REQUEST Customer Referrals
Reactivate Dormant Demand Icon

Reach out to brand advocates willing to share their experience and refer new customers

Whether you are looking to expand within an existing organization or a new organization, customer referrals are essential to growth

Common uses include (1) gauging your customers interest in providing a written or video testimonial and (2) reaching out to see if your customer is interested in sharing their results during a webinar.

ONBOARD New Customers

Free up your CSMs and create an onboarding process that follows the same steps each time

Roll out the red carpet to ensure a smooth onboarding experience for new customers with continued personalized follow-up throughout the entire onboarding process.

Common uses include (1) sending predetermined welcome communication pieces and introducing them to their CSM team and (2) sending and requesting onboarding materials in a staged approach to not overwhelm.

Meet expectations by growing customer revenue and expanding adoption

Your Revenue Digital Assistant for Customer Success can gauge your customers interest level in purchasing additional products, services or projects.

Common uses include (1) upselling capacity expansions or upgrades and (2) cross-selling different products into the same buying center or the same product into different buying centers.

Don’t start from scratch, maintain a healthy relationship with existing customers

Regularly communicate with customers to ensure engagement and healthy adoption. Invite clients to meet you at an event or inform them of an account team transition.

Common uses include (1) scheduling routine account reviews to report on performance and (2) sending awareness tips to improve product usage.

Keep a pulse on your customers by collecting feedback on a regular basis

Drive response to customer feedback, reviews, surveys, and more and use these insights to continue to build relationships and grow your accounts.

Common uses include (1) sending a survey to your customer after onboarding for feedback on the process and (2) encouraging the completion of the semi-annual NPS survey by sending timely reminders.

Pre Event Outreach Icon

Gently nudge your customers into the adoption of a newly purchased product

Ensure products are being used by customers and end users by driving adoption of key features, product updates, and planned maintenance notifications.

Common uses include (1) providing a series of step-by-step guides to accelerate the ramp-up time and (2) when a specific product usage metric is declining, starting a conversation .

Drive repeat purchases or renew subscriptions by facilitating an easy renewal process

Avoid unexpected churn by leveraging a Revenue Digital Assistant for Customer Success to uncover potential issues early

Common uses include (1) avoiding churn by sending automatic renewal reminders to customers and (2) attempting to renew subscriptions on recently lost accounts by staying in touch.

Reactivate Dormant Demand Icon

Reach out to brand advocates willing to share their experience and refer new customers

Whether you are looking to expand within an existing organization or a new organization, customer referrals are essential to growth

Common uses include (1) gauging your customers interest in providing a written or video testimonial and (2) reaching out to see if your customer is interested in sharing their results during a webinar.

Free up your CSMs and create an onboarding process that follows the same steps each time

Roll out the red carpet to ensure a smooth onboarding experience for new customers with continued personalized follow-up throughout the entire onboarding process.

Common uses include (1) sending predetermined welcome communication pieces and introducing them to their CSM team and (2) sending and requesting onboarding materials in a staged approach to not overwhelm.

Communication Channels
Communication Channels
English
Spanish
French
German
Japanese
Portuguese
Italian
And More

Connect Conversica to the tools you already use

Bring us onto the team. Conversica seamlessly integrates into your existing tech stack to utilize insights and triggers across multiple platforms. See all of our supported integrations.

Learn more
Revenue Digital Assistants™ deliver an exceptional conversational customer success experience at every touchpoint. See it for yourself.
Get the conversation going
RESOURCES

Conversica’s Conversational Customer Success Knowledge Base

Take a deep-dive into Conversational Customer Success and explore how you can accelerate your team’s path to success.

Start The Conversation — See Your Revenue Digital Assistant™ For Customer Success in Action

Deliver conversational customer success experiences designed to drive revenue and growth for your team. What can our Revenue Digital Assistants™ do for your customer success team today?

Request a demo