Customer Success Enablement Consultant
Is your revenue team ready for what's next?
Conversica Revenue Digital Assistants™ specialize in three primary segments that cover the entire revenue lifecycle: building pipeline with quality leads, converting more of your opportunities to customers and providing existing customers with the 1:1 attention and resources necessary for retention and growth.
We’re going to focus on best practices for that last segment: taking care of customers post-sale to grow your accounts.
Revenue Digital Assistants for Customer Success:
Ideal Business Use Cases for your CS RDAs include:
Focusing on getting a customer base healthy: they need to be using your product/solution, increasing the depth of their adoption, engaged for regular meetings and account reviews, and overall informed for next steps, features and announcements.
Doing this at scale is a problem we all face and are trying to address. Our RDAs have been successful in helping many of our customers solve this problem.
Getting your customers to use your solution & services early and often see value more quickly. The following Best Practices will all center around these three areas:
Data hygiene is key. Get the right people into the right conversations. Customers (or for users in the Education industry, your enrolled students) want and expect you to know who they are and what they have.
They are more likely to stay with you if you have a clear customer journey for them (which we’ll cover later in this post) and they feel connected and engaged with your service.
Have clear segmentation criteria
Create unique conversations for separate audiences
Leverage your data to deploy your RDA at the right time, with the right triggers. Set it and forget it. Once the criteria is met, send the contact to your Conversica RDA to promptly begin a conversation.
Customers, as well as Conversica ourselves, get the best results when you can set automatic workflows. This allows you to gain efficiencies knowing as soon as a trigger/event occurs and criteria are met, the right message will be sent to that contact to drive the outcome you desire.
Top Use Cases:
Get all the insights, trends and performance metrics in the first-ever report benchmarking Generative AI conversations for business use.
Your customers are important to you. And they want to feel connected! Ensure that your outreach adds value to their journey and keeps them informed.
Map your customer journey: customers are more likely to be retained if they feel you have a prescribed journey for them.
Let us show you how our Powerfully Human®️ digital assistants can help your team unlock revenue. Get the conversation started today.