Mercedes Benz of Plano Sees Lead Engagement Skyrocket by 56% with Conversica
As a family-owned and operated dealership, Mercedes-Benz of Plano prides itself on one key facet: customer service. But maintaining the exceptional level of personalized, dedicated customer service offered over the past six decades became more challenging as the company grew. Worse was the fact that the manual personalized outreach from the Sales reps was thwarted by prospects' spam filters.
The team turned to Conversica to help them increase their coverage and ensure their communications were landing in customers' inboxes. As a result, they experienced a 25-percent increase in engagement rate and increase showroom bookings by 5 percent.
Read the case study to learn more about the benefits Mercedes-Benz of Plano realized by working with Conversica.