We’re very happy to announce the 2017 Sales Effectiveness Report – Automotive Edition is here! For three years in a row, Conversica has been conducting a study on the state of lead follow-up by U.S. companies. And for the first time since we started this study, we’re taking a closer look at how Auto Sales and Auto Service departments follow up on their internet leads. SomeRead moreRead more
It hasn’t even been a year since I graduated college and started my first “real” job, yet I feel like it was so long ago. I am a Sales Development Representative. Yes, the dreaded SDR that calls you at random times, tries to schedule meetings and hears people tell me no more than yes. How did I get here, why do I do it, and what does the future hold?Read more
Everyone wants to increase the reach of their SDRs and BDRs without significant expenses or massive complications. Yet, achieving this goal remains out of reach for so many companies—they’re using the wrong technology or making the process too manual.
What about the firms that are getting it right? They’re using conversational AI to start and nurture those vital conversations with leads. Read on to learn about how conversational AI speaks to leads in a native, conversational tone and which businesses have seen amazing results from this technology.Read more
What have our customers been saying about Conversica lately? Here’s a collection of recent reviews garnered from Salesforce AppExchange, G2 Crowd, and DrivingSales:Read more
Everyone wants more sales without having to invest in more human resources. But how? We at Conversica have answered that question for thousands of companies with our AI-powered automated sales assistant. The underlying conversational AI is a powerful tool, helping them convert more leads and build a healthy marketing and sales funnel/pipeline. And a key part of keeping that pipeline healthy and flowing lies in conversion rate optimization.
In this post we will explore what conversion rate optimization is and what four steps you can take to improve your sales pipeline so you’ll see amazing results.Read more
The General Data Protection Regulation of the European Union (GDPR), which takes effect on May 25, 2018, is the European Union’s (EU) comprehensive new privacy law that aims to protect the personal data—and rights related to that data—of persons residing within the EU.
The GDPR defines personal data as “any information relating to an identified or identifiable natural person.” Your name and email address are both examples of personal data. Any organization that processes personal data of EU residents will be required to comply with the GDPR, whether or not such companies have any physical or legal presence in the EU. Thus, the GDPR applies globally to any organization which collects personal data or monitors the behavioural activity of persons located within the EU.Read more
Let me just start by saying that I am writing this post from a position that I never thought I’d be in: approaching the six month mark as a Technical Support Representative at a company that specializes in software. I’m a English major, who has always had dreams of writing fiction, and more recently has aspired to work as a technical writer, so needless to say that Technical Support Representative was nowhere near the top of my list. Because six months ago I would have described myself as “not a computer person”.
So here’s the story of how I got this job, and why I’ve come to realize in the last six months that not only is someone with my background an excellent fit for this kind of a position, but why more Humanities majors should apply for jobs like it, and why hiring managers should look for applicants with these kinds of qualifications.Read more
We’re very pleased to announce that Conversica and Intelligens.AI are teaming up!
Founded in 2016, Intelligens is a fast-growing startup based in Santiago, Chile, with customers spanning Chile, Peru, Colombia, and Bolivia. Intelligens provides exceptional conversational AI services for sales, marketing and finance teams.
This strategic acquisition will bring a number of new technical integrations and communication channels, including: Facebook Messenger, Slack, and Skype. In addition, Intelligens’ conversational expertise and training data in Spanish will enable us to further enhance our AI capabilities for our customers who seek to reach the 400+ million Spanish speakers in the world.Read more
2017 was a huge year for us here at Conversica. In addition to expanding the company to more than 190 employees, adding four new members to the management team, and earning recognition from CB Insights and Red Herring, we also released a slew of new product features and improvements.
Your feedback has been instrumental to making this happen! Let’s take a look back on the awesome new capabilities released in the last twelve months:Read more
Lead follow-up. Sales and marketing teams know the importance of following up with every inbound lead, yet it continues to be a problem for most organizations. Is Sales focusing only on the hot leads and ignoring the rest? Or is Marketing dropping the ball when it comes to nurturing and qualifying leads?
In our upcoming webinar on January 23, 2018 at 11 am PT (2pm ET), Nancy Nardin of Smart Tools and Matt Heinz of Heinz Marketing will duke it out and get to the bottom of lead follow-up failure. Who will be victorious in this epic battle between sales and marketing?Read more
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